We stopped over in LA for some shopping in Ontario CA and we (me & my daughter) stayed at this hotel. The hotel location was really great as the Ontario outlet mall was directly opposite & within walking distance (5-10 mins walk). The hotel also provides shuttle service to and fro to the mall. The hotel staff were always very courteous & obliging. One night, we left the mall quite late (yes, shopping wass great! in Ontario Mall) and it was already dark & also cold that time. We called for pick up and the shuttle came but missed us due to us being in the wrong location. We called them again and they came for us and I'm truly impressed by their service & commitment to provide good service. There were no grumbles nor sour face from the sweet lady 'driver' (sorry, forgot her name).
The rooms were clean & spacious, breakfast was included and it was value for money. The office/reception staff were obliging & courteous. Will definitely stay again when I'm at the Ontario Mall for shopping. The staff were really great!