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Country Inn & Suites by Carlson at Ontario Mills: Traveler Reviews

2.5 of 5
4674 Ontario Mills Parkway, Ontario, CA 91764
Hotel amenities
Country Inn & Suites by Carlson at Ontario Mills
Ranked #9 of 42 hotels in Ontario
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141 reviews from our community

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Traveler rating
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    33
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Atlanta, Georgia
Top Contributor
58 reviews 58 reviews
58 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
“Awesome property”
5 of 5 stars Reviewed February 23, 2013

This is a newer Country Inn property. I had the opportunity to stay here in August (sorry for just now reviewing!). The staff is great here. I seriously have been impressed with almost every Country Inn I have stayed at, but the staff was really truly wonderful here. Also, the rooms are very comfortable. The bed was awesome, very comfortable for a hotel bed. Breakfast was also pretty good, and free for those of you who are interested! If you are unfamiliar with the area, this is a good place because it is right across the street from the Ontario Mills mall- you can walk. Lots of dining options as well. If you are looking at Ontario properties to stay in, be careful as many of the properties around the airport are not in a very nice area and have limited options as far as dining and shopping. This is close enough to the airport (I believe they have a free shuttle, not certain though) with plenty of stuff to do, and is in a safe area. Pick this place!!! I promise you won't be let down.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask autiger3313 about Country Inn & Suites by Carlson at Ontario Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review
February 28, 2013
Thank you so much for taking the time to tell others about your experience at our hotel. Yes, we are located just 3 miles from Ontario Airport and offer a free shuttle to the airport, the mall and other businesses in the area. Our location adjacent to the Ontario Mills Mall is very convenient for our guests whether they are traveling for business or pleasure. There are tons of restaurant and entertainment options and as you pointed out it is a very safe area to walk. Many of our guests also take advantage of the loop around the mall for jogging or running in the mornings without the traffic. We are thrilled that you enjoyed your stay and hope to see you again soon when your travels bring you back to our city.
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Lincoln, Nebraska
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
“Great location, great stay”
5 of 5 stars Reviewed February 19, 2013

Not far off the Interstate yet quiet and next to the Outlet Mall. Check-in staff was very courteous and helpful. Romms are typical Country Inn & Suites rooms. Very clean and just the right size with all the amenities. Breakfast was great just as I expect from CIS properties. Would definetely stay again when in the LA area. Even though it is next to the Outlet Mall there is also a huge outdoor shopping center just 3 miles away. This area is a shoppers paradise!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review
February 21, 2013
Thank you so much for your kind review of your stay at our hotel. Obviously you are a loyal Country Inn & Suites by Carlson guest and we are so pleased that we were able to provide you with a familiar and comfortable stay. Yes, we have many guests who come to stay with us due to our proximity to the Ontario Mills outlet mall across the street and the new Victoria Gardens mall a few miles away. Our central location gives our guests lots of activities and restaurants within a close proximity. We are excited to hear that you will be chosing our hotel when you travel to our area in the future and look forward to seeing you again soon!
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Tucson
Top Contributor
56 reviews 56 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
“Clean, comfortable and quiet”
4 of 5 stars Reviewed February 18, 2013

Easy check in and check out. Staff was courteous. Bedroom was clean, and bed and pillows were comfortable. Nice compliementary breakfast, including scrambled eggs and sausage, cereals, breads and pastries, and fresh fruit. Rate was $80 before taxes, which I felt was a good value. I would stay here again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HowardTucson about Country Inn & Suites by Carlson at Ontario Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review
February 21, 2013
Thank you so much for taking the time to review your stay at our hotel. Our goal is to provide our guests with a clean and comfortable room and friendly staff to make them feel welcome. We are pleased to hear that our hotel exceeded your expectations and look forward to having you stay with us again!
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Charlotte, NC
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
61 helpful votes 61 helpful votes
“Perfect hotel for the area”
5 of 5 stars Reviewed February 8, 2013

I've stayed in the Ontario airport/Ontario Mills Mall area for business two or three times a year for five nights each time. My company has bounced around to all the hotels in the area - until we found this one. We've now been staying at this Country Inn and Suites since it was built a few years ago.

Every restaurant you could want is at least within an exit or two. There are also a few good ones iwthin walking distance (Outback, a Japanese Steakhouse, and In-N-Out Burger, to name a few.)

It's just off the highway, and is very convenient to all things Inland Empire.

It's probably about an hour to Los Angeles from here, so that's pushing it a little bit. But if you are in the area for anythin in Rancho Cucamonga, Pomona, Laverne, Ontario, Riverside, and that area, this is a great spot.

The only thing that's not great...Getting into the underground parking lot. There's no way to reach the keypad while in your car. There's lots of parking int he regular ground-level lot, though.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bgsu3 about Country Inn & Suites by Carlson at Ontario Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review
February 21, 2013
Thank you for taking the time to review our hotel and let other travelers know about our location and the proximity to the surrounding area and local restaurants. As you mentioned, our location at the intersection of the I-10 and I-15 freeways makes us convenient for guests with destinations in all directions and with the mall right across the street, restaurant and entertainment options are plentiful. Access to our underground parking garage can be a bit tight for those driving larger vehicles, but as the only hotel in town to offer this amenity, it can be very handy during our hot California weather or in the rain and wind during the winter. Again, thank you for kind review and we look forward to seeing you soon!
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Redmond, Oregon
Top Contributor
69 reviews 69 reviews
49 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
“Wonderful Five Day Stay”
5 of 5 stars Reviewed January 23, 2013

My wife and I stayed here five days in January. Older but clean hotel. Easy check in. Good parking above and below ground. Kind of hard to find when you're tired as this hotel doesn't face the main street. Super high speed internet. Suite size is a bit tight. Bathroom is good. Shower was one of the better we've experienced. 2 large TVs. 2 remotes. Nice to be able to close the bedroom door so others can sleep in.
2 elevators that run fast.

1st day breakfast was okay. Offered small taters, scrambled eggs, thin bacon, coffee cakes and muffins. Cold cereal. The 2% milk was good and cold. Nice choice of juices. The breakfast vary from scrambled eggs, bacon and potatoes, to eggs patties, sausage patties. Good choice of breads, coffee cakes and muffins. On our 5th and last breakfast my wife commented that it was hard to find anything wrong with this hotel. The breakfast room is not a large room. On weekends it gets crowded, especially if there are entire Little League teams staying there.

The breakfast staff kept the food choices filled and we especially liked that they were constantly sanitizing and wiping down the tables. We plan to stay here again when in Ontario. The Ontario Mills Mall is huge and directly across the street. Great place to shop and people watch.

Room Tip: Top floor quiet side.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask longball44 about Country Inn & Suites by Carlson at Ontario Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review
January 25, 2013
Thank you so much for taking the time to tell others about the positive experience you had at our hotel recently. We are thrilled that you and your wife enjoyed your stay with us. We look forward to seeing you again soon when your travels bring you back to the Ontario area!
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Additional Information about Country Inn & Suites by Carlson at Ontario Mills

Also Known As:
Country Inn & Suites By Carlson At Ontario Mills Hotel
Country Inn And Suites By Carlson At Ontario Mills
Country Inn & Suites By Carlson At Ontario Mills Hotel Ontario
Country Inn Ontario
Country Inn Ontario Mills
Address: 4674 Ontario Mills Parkway, Ontario, CA 91764
Region: United States > California > Ontario
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Ontario
#9 Family Hotels in Ontario
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Come home to the "Country" in this beautiful 115 room hotel with 34 suites. The interior is decorated in warm country decor with living room areas surrounding cozy fireplaces to sit and visit with friends or colleagues. The outside pool and whirlpool offer our guests year round California sunshine and our proximity to the Ontario Mills Mall, Auto Club Speedway and Citizen Bank Arena offers 200+ shopping, entertainment and dining options. Our staff takes pride in providing exceptional customer service to our guests offering a hot breakfast buffet, High Speed Internet, parking and shuttle service to and from the Ontario International Airport and the Ontario Mills Mall all free of charge. Whether you are traveling for business or pleasure, staying for one night or a week, we will provide you with the service and amenities that make you feel right at home. ... more   less 
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