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“Great deal for the price.” 5 of 5 stars
Review of Country Inn & Suites by Carlson at Ontario Mills

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Country Inn & Suites by Carlson at Ontario Mills
2.5 of 5 Hotel   |   4674 Ontario Mills Parkway, Ontario, CA 91764   |  
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Ranked #3 of 41 Hotels in Ontario
Albany, NY
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great deal for the price.”
5 of 5 stars Reviewed November 1, 2012

Checked into this hotel after flying in at nearby Ontario Airport. It is about 10 minutes from the airport, especially convenient if you have a car. The hotel is small and well kept. Front lobby very nice with free newspapers and coffee/tea area. Check in was friendly. The room was clean and everything worked great. Included HBO and had toilettries and hair dryer in the bathroom. The real highlight was the breakfast, which is included in the price of the room. Fresh fruit, waffles, cereals, sausage, eggs, plus other items gave us lots of choices. My daughter made a bagel, egg & sausage sandwich a la McDonald's - very good. Did not have time to check out the pool or exercise area. Will stay here again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, November 2, 2012
Thank you so much for taking the time to review your stay at our hotel and telling other potential guests about your experience. We are thrilled that you enjoyed your stay and look forward to having you stay with us again soon!
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230 reviews from our community

Traveler rating
    157
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Killeen, Texas, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2012

We arrived and were greeting very well. The staff was excellent, and we received Otis Spunkmeyer cookies upon arrival (which my daughters both thoroughly enjoyed). We were on the 4th floor, and overall it was quiet, our room was clean, and served our purposes for the 4 days that we stayed. Every day we were able to get more cookies and fresh apples, they also had a nice breakfast buffet. We were also very surprised that they had a courtesy shuttle that helped friends of ours get back to their room at another hotel instead of having to get a cab. Overall, it was a great visit and if we are ever back in the area, we will definitely stay here again.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, November 1, 2012
We are thrilled to hear that you enjoyed your stay with us and that our accommodations and staff made you and your family comfortable during your visit. Our goal is to provide a little bit of home away from home for our guests and make them feel as if they are a member of our family coming to visit. We hope that you will be traveling to our area again and that we will see you again soon!
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milton keynes, england
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed October 27, 2012 via mobile

This is a great little hotel. Very friendly and helpful staff. We stayed to visit Ontario Mills which is just next door

The quality of our room was great but our heads were directly above the 2 sliding entrance doors - hence no sleep. Guests arrive/leave all through the night as the hotel is also next to the airport. People also need to go outside to smoke (at all hours!)

Breakfast was OK but not great. Breakfast room is quite small so we had to take ours back to the room

Hotel made a gesture for the lack of sleep but I think should have done more

Would return but would check location of our room next time

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, November 1, 2012
Thank you for taking the time to submit a review of your stay at our hotel. We are pleased that you enjoyed our staff and location but apologize again that you found the location of your room noisy. As I mentioned, this is the first time we have heard the complaint regarding noise from the sliding doors in the lobby and we are working with our maintenance staff to see if there is anything that can be done to eliminate this for future guests. If you have occasion to visit us again, please let us know that you would prefer to be placed on an upper floor to eliminate the possibility of this occurring again.
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Hilliard, Ohio, United States
1 review
5 of 5 stars Reviewed October 25, 2012

We had a huge party(~20-24 people) for a wedding. Let me start by saying that I spent a day in advance looking at hotels in the area before I choose this hotel for my friends and family. And it was the best decision I ever made!

While there are some Hotels in the area that are new, this place blows them out of the water with customer service. The hotel has awesome amenities(superb breakfast!) and great rooms.

I talked with the sales rep in advance and let her know what I needed and they delivered big time! We needed to have a lunch at the hotel for my friends and family that traveled from out of the state and they shut down the breakfast area(made it private for us) and helped us set up! (way more then I ever expected)!

If you have a large party staying, have some special needs this is the place for you! Everyone on the staff from front desk to the cleaning people were all very accommodating and friendly! The shuttle service is awesome as well if you need to go around in the area and if you don’t have a car they will take you! Just book it ahead of time!

If I had to pick a hotel to stay in Ontario area this would win every time!!!!!!!!

Room Tip: We stayed on the 3rd floor overlooking the pool. There was some noise if the window was open, but if...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, November 1, 2012
We are so happy to hear that you and your family enjoyed your stay at our hotel for the wedding and we appreciate you taking the time to share your experience with other potential guests and groups interested in our hotel. We are glad to hear that the breakfast room was a good location to host your family and friends for lunch and that our staff was able to help make it special. We realize that these special events only happen once for our guests and strive to help in any way we can to make it special. We hope that you and your family will have occasion to visit our area again soon and we look forward to serving you!
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Minneapolis, Minnesota
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 24, 2012

Clean nice place to stay. The staff is friendly and helpful. The lobby is inviting ot sit and wait for your group to gather if needed. Rooms are well appointed and comfortable.

Breakfast is well.... there is an IHOP within walking distance...suggest taking your breakfast there...or if you want the free breakfast get there EARLY because after the initial rush the offerings are limited and not replenished fast enough to meet the demands. Expect little from the breakfast and you will be satisfied... expect a decent "hotel quality" breakfast..... not happening here.

Room Tip: There is an IHOP for breakfast within walking distance .. grab a cup of coffee from the hotel.. walk...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, November 1, 2012
Thank you so much for your kind review of our hotel. We are thrilled that you found our hotel comfortable and our staff friendly and accommodating. We apologize that our breakfast room was crowded on the morning of your stay. Unfortunately when we have large groups staying at our hotel we cannot control when they come down for breakfast and there are times when everyone comes at the same time. This can cause a lack of seating in the room as well as a challenge for our staff to keep up with the demand. Typically however, the breakfast room is comfortable and well stocked by our staff. We hope you have occasion to visit our hotel again soon and enjoy our hot breakfast buffet!
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Las Vegas, Nevada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 22, 2012

This place is a great value. Drove in from Vegas on a Friday evening to spend Saturday in LA. The hotel prices in LA/Hollywood area were pretty steep. We decided to crash here and drive into LA (30-40 minute drive) the next morning to spend the day. This was a great decision. Had a fun day in LA and Hollywood and then came back, crashed and went back to Vegas on Sunday. Very clean rooms, excellent price (which meant more to spend on fun) and great service.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, October 24, 2012
Thank you so much for your kind review of our hotel. Many people don't realize how close we are to LA and what a convenient stopping point our location can be. At the intersection of the I-10 and I-15 freeways we are convenient to Las Vegas to the North, San Diego to the South, Palm Springs to the East and LA to the West. We hope you also had the opportunity to do some shopping before you headed home at the huge Ontario Mills Outlet Mall located right across the street!! Again, we appreciate you taking the time to let others know about our hotel and we hope to see you again soon when your travels bring you back this way!
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Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 10, 2012

My husband and I stayed at the Country Inn and Suites Ontario Mills at the beginning of October. We had an awesome experience. The hotel is located right across the street the Ontario Mills mall. The hotel was very clean and welcoming. The staff were pretty friendly and attentive. They had a very nice selection of items for breakfast. And the breakfast room was staffed, which was different. Overall, we had a really great time, in a very clean room in a very well taken care of hotel.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, October 11, 2012
Thank you so much for your kind review of your experience at our hotel. We are thrilled that you and your husband enjoyed your time with us. We try to welcome each guest as if they are a visitor in our own home and provide all of the little touches to make them comfortable during their stay. We appreciate you sharing your experience with other travelers and hope that you will visit us again soon if you find yourself in the Ontario area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson at Ontario Mills

Address: 4674 Ontario Mills Parkway, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ontario
#5 Romantic Hotel in Ontario
#10 Family Hotel in Ontario
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites by Carlson at Ontario Mills 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Come home to the "Country" in this beautiful 115 room hotel with 34 suites. The interior is decorated in warm country decor with living room areas surrounding cozy fireplaces to sit and visit with friends or colleagues. The outside pool and whirlpool offer our guests year round California sunshine and our proximity to the Ontario Mills Mall, Auto Club Speedway and Citizen Bank Arena offers 200+ shopping, entertainment and dining options. Our staff takes pride in providing exceptional customer service to our guests offering a hot breakfast buffet, High Speed Internet, parking and shuttle service to and from the Ontario International Airport and the Ontario Mills Mall all free of charge. Whether you are traveling for business or pleasure, staying for one night or a week, we will provide you with the service and amenities that make you feel right at home. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson At Ontario Mills Hotel Ontario
Country Inn And Suites By Carlson At Ontario Mills
Country Inn Ontario Mills

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