We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Location, great value, clean hotel!” 5 of 5 stars
Review of Country Inn & Suites by Carlson at Ontario Mills

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Country Inn & Suites by Carlson at Ontario Mills to your Saves list
Country Inn & Suites by Carlson at Ontario Mills
2.5 of 5 Hotel   |   4674 Ontario Mills Parkway, Ontario, CA 91764   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Book early and Save 25%
Ranked #3 of 41 Hotels in Ontario
Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great Location, great value, clean hotel!”
5 of 5 stars Reviewed October 10, 2012

My husband and I stayed at the Country Inn and Suites Ontario Mills at the beginning of October. We had an awesome experience. The hotel is located right across the street the Ontario Mills mall. The hotel was very clean and welcoming. The staff were pretty friendly and attentive. They had a very nice selection of items for breakfast. And the breakfast room was staffed, which was different. Overall, we had a really great time, in a very clean room in a very well taken care of hotel.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, October 11, 2012
Thank you so much for your kind review of your experience at our hotel. We are thrilled that you and your husband enjoyed your time with us. We try to welcome each guest as if they are a visitor in our own home and provide all of the little touches to make them comfortable during their stay. We appreciate you sharing your experience with other travelers and hope that you will visit us again soon if you find yourself in the Ontario area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

232 reviews from our community

Traveler rating
    159
    59
    9
    3
    2
See reviews for
61
49
23
64
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Big Bear Lake CA
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 11, 2012

First time my wife and I have stayed at a Country Inn & Suites, enjoyed out stay, staff was polite, room was clean, well equipped and comfortable. The hotel is located right across from those whom are looking to do a little shopping, the Ontario Mills Mall is right next door almost. Will stay again.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, September 13, 2012
Thank you so much for your kind review of our hotel. We are so pleased that you and your wife enjoyed your first experience at one of our wonderful Country Inn & Suites by Carlson hotels! Our location at the Ontario Mills Mall is appreciated by our guests as it provides tons of shopping, dining and entertainment opportunities right across the street. We hope to see you and your wife again soon when you come down to the Ontario area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Cucamonga, California
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 7, 2012

You won't regret staying here. Close the the largest mall in California. Just a small trip to most of California's attractions. Quiet and nice rooms, very comfortable. Courteous staffs...... I will surely stay here again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, September 13, 2012
Thank you so much for your kind review of our hotel. We are thrilled that you enjoyed your stay and enjoyed our convenient location. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medford, NJ
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 7, 2012

During our brief overnight stay at this facility we found the staff to exceptional and the facility to be excellent. We would highly recommend this location as the beds were very confortable and the rooms very clean.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, September 13, 2012
Thank you so much for taking the time to submit a review of our hotel. We appreciate your help in telling other potential guests about our facilities and service. We hope to see you again soon if you are in the Ontario area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2012

I stayed at this hotel for 5 days and it lives up to all the excellent customer reviews. It was clean, friendly, well priced and customer service was top notch. Even the gentleman that worked in the breakfast room every morning asked me how my breakfast was and if there was anything else that I wanted. Location is also a plus, right across from the Ontario Mills Outlet Mall and easy freeway access. I will definitely be returning to this hotel.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, September 13, 2012
Thank you so much for taking the time to submit a review of your experience at our hotel. We strive to make each of our customers feel as if they are visiting in our "home" and are pleased to hear that our efforts were successful. Thank you for specifically mentioning our breakfast attendant in your review. This gives me the opportunity to recognize him for a job well done. We are thrilled that you enjoyed your stay at our hotel and look forward to serving you again in the future when your travels bring you to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irving, Texas
Top Contributor
168 reviews 168 reviews
30 hotel reviews
Reviews in 81 cities Reviews in 81 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed August 16, 2012

We only stayed one night, but it was a very nice hotel. The staff was friendly and helpful. The rooms were clean and comfortable. It was convenient to the interstate with plenty of shopping and dining options nearby.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, August 17, 2012
Thank you so much for taking the time to send in a review of your experience at our hotel. We appreciate you letting other potential guests know about our hotel to encourage them to stay with us. We are pleased that you enjoyed your stay and look forward to having you stay with us again if you find yourself in the Southern California area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkton, VA
Senior Contributor
28 reviews 28 reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 14, 2012

Our family stayed here and was absolutely amazed at the price, the cleanliness of the hotel and guest rooms, and the friendliness of the staff. We live in Virginia and went on a cross-country trek, the longest of our stays being this hotel for 3 nights. As we relive moments of our trips and the many hotels over our 17-day expedition, we can honestly say that Country Inn and Suites of Ontario was our favorite BY FAR!!! My children loved the pool and hot tub and there was something magical about that sunset! Thank you for our wonderful stay. We plan to visit again in a few years and have already decided that we will use this hotel once again as a base to and from the L.A. area.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, August 15, 2012
Thank you for choosing our hotel as part of your family vacation! We try very hard to provide our guests the very best amenities and customer service at the lowest possible price so that they want to return again and again. We are thrilled to hear that you and your family enjoyed your stay so much and look forward to having you stay with us again on your next trip out West!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Country Inn & Suites by Carlson at Ontario Mills? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites by Carlson at Ontario Mills

Address: 4674 Ontario Mills Parkway, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ontario
#6 Romantic Hotel in Ontario
#9 Family Hotel in Ontario
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites by Carlson at Ontario Mills 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Come home to the "Country" in this beautiful 115 room hotel with 34 suites. The interior is decorated in warm country decor with living room areas surrounding cozy fireplaces to sit and visit with friends or colleagues. The outside pool and whirlpool offer our guests year round California sunshine and our proximity to the Ontario Mills Mall, Auto Club Speedway and Citizen Bank Arena offers 200+ shopping, entertainment and dining options. Our staff takes pride in providing exceptional customer service to our guests offering a hot breakfast buffet, High Speed Internet, parking and shuttle service to and from the Ontario International Airport and the Ontario Mills Mall all free of charge. Whether you are traveling for business or pleasure, staying for one night or a week, we will provide you with the service and amenities that make you feel right at home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, Carlson, Orbitz, Cheap Tickets, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Country Inn & Suites by Carlson at Ontario Mills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites By Carlson At Ontario Mills Hotel Ontario
Country Inn And Suites By Carlson At Ontario Mills
Country Inn Ontario Mills

Owners: What's your side of the story?

If you own or manage Country Inn & Suites by Carlson at Ontario Mills, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.