I completely disagree with the reviewer tomona below. Squaw Valley Lodge is the best place to stay in the valley. I just returned from a trip and I had a great experience. I was exceptionally impressed by the good service and that's why I decided to write a review. I've stayed in the Village and I can say that the price at the lodge is a lot better, the units are much larger, and the location is very convenient. You can ski in/out for lunch, step out of the door and be at all the shops and restaurants in the "old village" area, and take a short-cut through the property to get to the "new village" area in a minute. The front desk staff at Squaw Valley Lodge is polite and knowledeable and they made my family's stay fun and comfortable even though the weather and slope conditions were not the best. They provided information to us on other activities in the area and made the whole travelling experience smooth for us. The hotel is lovely and has many hot tubs, a nice gym, a big sauna and steam room, and a common area for our kids to get out of the room. I've also booked through Squaw Valley Central Reservations three times now because they offer the best discounts on lift tickets anywhere (which is only $5 per day if you have kids under 12) and have discount deals on hotels. I booked our trip with a young man there and also talked with a couple of girls at different times that I called while gathering information. Everyone was friendly and knowledgeable in my experience and answered my questions about renting demo skis and getting my kids into ski school, and they explained the other hotels options to me clearly. Two years ago, I had to change my dates because my daughter got the flu before our trip. Even though we were supposed to come in three days, the staff at Squaw central reservations was able to convince the hotel to let us come at a later time with no penalties on the price. On this trip, the young man I spoke with was very helpful in finding me the type of room we really wanted even though there was no availability at the time for that size room. I had asked him to call me if the room became available and he did take the time to find out about a cancellation a couple of days later and got me upgraded into the place we wanted. Whenever I've booked a trip with this reservation agency, they always put all policies and cancellation policies in writing that you get clearly in an email when you reserve the trip. Squaw Valley Lodge also has a website that you can just go on to look at all types of rooms that they have and read about what the rooms come with, so there is no reason to not inform yourself of what you are getting. Their website helped me a lot in deciding where we would stay this year. I think that snow being on things is kind of a given at a ski area! Obviously the reviewer below didn't ask enough questions about the room when they booked or bother make themselves aware of the cancellation policies. They are lucky they could get a night for free though in Squaw Valley Lodge. I guess some people just like to complain. I will definitely go back to this hotel and recommend it to everyone!