We stayed in the cottage at the Olema Druids Hall this week for an overnight. a “sanity getaway”. Our experience was mixed
The cottage was wonderful and the glowing descriptions noted in earlier reviews are well deserved.
The problems we had were with the attitude of the management. I must preface this by noting that there was no innkeeper at the house due to painting so our interactions were with the staff in the store. Had there been one, our experience perhaps would have been different given the positive feedback from other reviewers.
We had some insect and cleanliness problems, some of which in all fairness may have been out of the management’s control There was an ant infestation and we spent a bit of our time swatting ants. We called whoever was covering in the evening. He was very nice but could only reassure us that they would get the exterminator out in the morning. He said that someone did come out regularly to spray (they used an environmentally safe form of insect control). This wasn’t immediately helpful, but we thought this was the best that could be done under the circumstances. It would have been worse having someone come in and spray bug spray around the kitchen and we could swat the ants as well as he could. The housekeeper had not cleaned an area of some sticky grease on the wall near the stove, which probably was what attracted the ants. We cleaned this up and also spent some time killing spiders (which seemed to like the bedroom and bathroom). Eventually things calmed down and by morning the ants were gone.
Despite the fact that these things did somewhat affect our stay, we really took it all in stride, enjoyed our stay and were fine about it all until I checked out. I told the woman at the store (who seemed to be an owner or manager) that the cottage was wonderful but we had had some problems. She was a bit curt, mentioned that she had heard about the ants and then essentially said what did we expect? We were out in the country and in the country you expect to have ants. I mentioned the spiders and she said the same thing! I also noted that the housekeeping didn’t seem up to the quality of the accommodations and mentioned the area of grease by the stove. Her reply implied that we were just too fussy and spent our time looking for imperfections, although the only reason we saw this was because of the ants swarming around it. At no time did she acknowledgement that any of this was a problem (except that it may have been our problem because we were too fussy) and showed not the slightest concern or empathy. Some sympathy or an apology would have been nice. At no time was I looking for anything more.
I felt as if they didn’t care whether we ever came back and may be happier if we don‘t. I have never left any bed and breakfast with this impression. Problems can and do happen but it is the way the management deals with the problem that makes all the difference.
- Also Known As:
- Olema Druid`s Hall Hotel Olema
- Olema Druid`s Hall Hotel
- Official Description (provided by the hotel):
- Olema Druids Hall is a luxury Inn located less than an hour from San Francisco and the Napa/Sonoma wine country. The property overlooks the rural town of Olema and is bordered by the Point Reyes parklands. This elegant inn has the best of urban comforts in an extraordinary natural environment. It is surrounded by numerous hiking and biking trails and is a short drive to the dramatic beaches of the Point Reyes National Seashore. The inn's Japanese-style Cottage in the garden has exposed wood ceilings and fine detailed craftsmanship. It features a fully equipped kitchen, a wood burning fireplace, and an extra large Jacuzzi spa tub with double shower heads. ... more less