I have been to this resort many times over the past few summers, my family has always loved it! I found myself very disappointed this year. The main attraction that always brought back were the movies they would play on a big screen nestled in the trees and the fresh popped popcorn they handed out. The kids loved it! Now, we are told they are "too busy this year to play movies". The basketballs for the basketball court were flat, when we asked if they could be filled up on a Friday, they were still flat on the Sunday that we left. The recreation room in that is shown on their web-site is now an empty gutted out room. The warm and friendly staff that always greeted us with a smile and made you feel welcome are no longer there. We were greeted instead by what seemed to be very unhappy people that consider you a burden. On the plus side, the store has been remodeled, however, that seems to be the main focus of the staff now. What ever happened to taking care of the campers that are spending a lot of $ for a camp-site every night to stay there? Unfortunately, I am sad to say that we will never be back. I have told all of our friends and family that have stayed here in the past about our experience this year, and they will not be back either. If you are looking for a kid friendly campground this is no longer the place. Hereford Ranch Campground just a little down the road has much, much more to offer!!

I will never camp at the Hat Creek RV Resort again. Do not call in your stay at this resort. The staff is incompetent and will screw up your reservations. I called in to shorten my stay and it was not changed so I had to pay for days I was not there. The staff refused to do anything because they said they never make mistakes. I was told if they refunded everyone, they would be out of business.(sounds like they make a lot of mistakes!) I had spoken to a few campers at the resort and have had similar complaints. I told them we would not stay there again and they told me fine, we’re always full and don’t need your business! WOW! Such terrible customer service! They gave out misinformation.(telling people free fishing day was Friday, July 6 when it was actually Saturday, July 7th.)They have terrible cable tv service(doesn’t work at all!) They clean their septic tanks by your camp without warning so you get a nice aroma of crap for breakfast!
I RECOMMEND STAYING AT THE RANCHERIA RV RESORT ON HWY 89.

We reserved 2 trailer sites and one tent site several months prior to our stay of one week. First thing to know...this is no RESORT. There is virtually no Wifi, no cell reception, no game room (we had with us 2 children), the laundry facilities are small and the dryers poorly functioning and the shower was a mess. On the plus side, we were right on beautiful Hat Creek!! The kids caught lots of fish (though none there...the water was rushing too fast). The ability to have a camp fire at night was great for the family...gotta have Smores! Kids played lots of basketball, badminton and rode their bikes around the park. The ladies at the store were not friendly, not helpful, but not overtly rude. All in all, my best advice is be as self sufficient as possible.

I hope that evryone that reads this review of the Hat Creek Resort and RV Park will think twice about staying there. Their website states that "Guests Come First!" WRONG. We have stayed at this park for over 20+ years with great memories. Since Mary Bertram, the roaming manager, arrived there in July 2011, it has changed for the worst. I tried to book our regular site for 2 1/2 months in 2012 which was vacant, according to the friendly on-site manager, Diane. She said O.K. and cinfirmed it by taking my credit card information. Within minutes, Diane called back because Mary instructed her to let me know that we would not be allowed to reserve the site because they had changed it to a group site or big rig site or short stay site ( evidently could not make up their mind). However, I could have the site right next to the site I wanted. Now, does that make sense? I could then see how often it was vacant. Doesn't it make more business sense to reserve a guaranteed reservation rather than hope you get a reservation from many others which might give you more money. In the past, we have over looked the run-down toilet and bath facilities that overflow on the floors, the cold water only wasing machines and poor dryers plus the steps in front of the cabins that can cause someone to fall and the poorly stocked store. Go down the road to Rim Rock Store where it is fully stocked. Believe me, this is no longer a customer friendly facility. I sent this to all three owners and posted it on their website (which is only for their use) before I posted this thinking they would respond. I have never received a response. Like I say, they do not care. I am also a disabled person with a heart condition, so the site we wanted is more level than some of the others. I will not return as long as Mary remains at this location. I customer friendly managers are Diane and Dave. Good luck with keeping previous long staying customers. Of course, I guess you don't care. By the way, we were there in July 2011, and a family relative had a health problem and 911 came to our site to help him. Neither Mary or Joe came over to see if there was anything they could do or had any concerns. When the prior managers were there, Joe and Tracy, they always were around to show their concerns and see if they could help. We have brought in many additional customers in the past years, but we have now put out the word about the new unfriendly Hat Creek Resort.