This is a beautiful place in spirit as well as amenities. The spa is just wonderful and peaceful. I have been here many times, as I live within an hour - usually just for the day, but this time a friend and I stayed the night to enjoy a "mommy's vacation" - without kids or husbands.
The hotel is beautiful and the renovations are finally all over and the grounds are spectacular. But there were some problems (see below).
The spa treatments are wonderful and calming. The wet rooms (clothes optional! and most go naked at this spa) are the best I have ever experienced. (And I've been lucky enough to go to spas all over the world). The complimentary lotions and hair products (shampoo, conditioner) are not as high quality as you would expect - but the FRANGRANCES they immet (I'm told they distill the frangrances from locally grown product - lavendar, orange, rose) are EXCELLENT and I just LOVE how this place smells!
The problems at Ojai Valley Inn seem to be more like "glitches" that you would not expect from such a highly rated and highly esteemed place (but, being a local and a native of So.Cal - I think they may be related to the laid-back California attitude). I find that the staff here changes over quickly - so I never see the same people. The computer system keeps track of me - but nobody ever seems to know me (and why would they? as they are different each and every time). It would be more fun and more comforting if you saw people from prior visits and who, perhaps know your name...
I find the food delicious -- very healthy and filled with beautiful herbs (locally grown) and local wine, honey, etc. But the servers are often so casual (calling patrons "dude!" once) and not always knowing much about the food (I was told a glass of red wine was a chardonnay by one young man... ). Another time a young bus-server plopped a small plate of radishes on the table and announced they were from the chef... (what?). When we called him back over he said they were organic, grown on the premises. (It still seems weird... 3 little radishes, rolling around on a plate... well, thanks dude!). We still laugh at that one and my girlfriends and I sometimes bring each other a huge plate with a radish or two as a joke...
My friend had a facial -- but the steam was pointed RIGHT in her mouth and caused her to cough and sneeze -- until finally she had to stop the treatment -- and the technician (again, a delightful, but young, lady) told her no problem, they could reschedule her -- but then the other young gals (out front) didn't know how to do that and basically just told her "oh well. Theres nothing we can do." And didn't know how to give her a refund (said it was not possible). She had to come back later and argue with a supervisor - who gave her 75% of her money back (what??) . She insisted my friend had experienced a portion of the service and must pay for that 1/4 she experienced.
So again -- I find this property and spa a wonderful yet weirdly complex place. They have some of the BEST features and ammenities -- but really need to work on gaining, training and keeping good staff. Perhaps its because Ojai (and surrounding areas) are so expensive to live -- and maybe they don't pay enough? Nobody seems disgruntled...but the level of service just does not do justice to the beauty (and pricing) of the hotel and spa.
- Official Description (provided by the hotel):
- For over 80 years, Ojai Valley Inn & Spa has been considered one of the best secrets among travelers. Escape to this historic resort of casual elegance featuring luxury accommodations, Spa Ojai, and a championship golf course. Ojai Valley Inn & Spa has 308 deluxe guest rooms, including suites, many with fireplaces and private balconies or patios overlooking the golf course and nearby mountains. Our Spa Penthouse, Hacienda Penthouse and 75 other suites offer you the ultimate in luxury accommodations. ... more less
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- Also Known As:
- Ojai Valley Hotel Ojai
- Ojai Valley Spa
- Spa Ojai
- Ojai Valley Inn And Spa