When I arrived at this beautiful resort I was promptly greeted and escorted to the check-in desk. The young women apologized for my wait and began to check me in - she informed me I was in a double bed room - I asked if it was possible to get a room with a King bed - after searching the system she said that there were no King rooms available but that I had a "Lovely" room. OK, so I proceed to my "lovely" room - it's in the hotel lobby building in a courtyard that leads to the parking lot on the 1st floor with NO outdoor lighting. When I walked in, my patio was in the parking lot! I called over to the desk and was told - OK, we can put you on the third floor on the other side of your building - I walked back to the desk, picked up these keys and went to my third floor room - I was shocked to see it had a King bed (when I was informed there were NO ROOMS) and it looked over the golf course and the "Kid" pool. I didn't complain again - and just dealt with the endless "Mom...." kid calls coming from the pool. On my first morning, I got up for a run and planned to go to the coffee shop "Joe & Go" which was to open at 7am. I arrived at 7:15 - it was not open, yet all the signs said 7am. At 7:20, they showed up and then it took 20 minutes to get a coffee, bagel to go - so, not really "Joe & Go". They need to revisit their customer service - they have such an amazing property it would be great if the service would rise to meet the expectations.
- Official Description (provided by the hotel):
- For over 80 years, Ojai Valley Inn & Spa has been considered one of the best secrets among travelers. Escape to this historic resort of casual elegance featuring luxury accommodations, Spa Ojai, and a championship golf course. Ojai Valley Inn & Spa has 308 deluxe guest rooms, including suites, many with fireplaces and private balconies or patios overlooking the golf course and nearby mountains. Our Spa Penthouse, Hacienda Penthouse and 75 other suites offer you the ultimate in luxury accommodations. ... more less
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- Also Known As:
- Ojai Valley Hotel Ojai
- Ojai Valley Spa
- Spa Ojai
- Ojai Valley Inn And Spa