When I arrived at this beautiful resort I was promptly greeted and escorted to the check-in desk. The young women apologized for my wait and began to check me in - she informed me I was in a double bed room - I asked if it was possible to get a room with a King bed - after searching the system she said that there were no King rooms available but that I had a "Lovely" room. OK, so I proceed to my "lovely" room - it's in the hotel lobby building in a courtyard that leads to the parking lot on the 1st floor with NO outdoor lighting. When I walked in, my patio was in the parking lot! I called over to the desk and was told - OK, we can put you on the third floor on the other side of your building - I walked back to the desk, picked up these keys and went to my third floor room - I was shocked to see it had a King bed (when I was informed there were NO ROOMS) and it looked over the golf course and the "Kid" pool. I didn't complain again - and just dealt with the endless "Mom...." kid calls coming from the pool. On my first morning, I got up for a run and planned to go to the coffee shop "Joe & Go" which was to open at 7am. I arrived at 7:15 - it was not open, yet all the signs said 7am. At 7:20, they showed up and then it took 20 minutes to get a coffee, bagel to go - so, not really "Joe & Go". They need to revisit their customer service - they have such an amazing property it would be great if the service would rise to meet the expectations.