Our experience at Ojai Valley in and Spa begins the min the bell staff opens your door and doesn't end until the BEST VACATION HIGH wears off on the way home :)
Once again, the staff and the spa and the resort have delivered a 5 star experience---EVEN when faced with criticisms and a few complaints.
Two times during our stay we had SMALL issues, both times our issues were handled with such class and with over the top results.
While this resorts many amenities and rooms are all together fabulous, I would say that its the staff that really makes this hotel a 5 star experience EVERY TIME.
We will be back...in t-minus 60 days :) and then again to celebrate our anniversary for the SECOND time :)