From our arrival to our departure the staff was nothing but helpful and gracious. At our check-in we were given great information about restaurants in town. We received a nice bottle of wine and tickets to free wine tasting, which we used the following day (both wine tastings proved to be very good). We took them up on having lunch at Agave Maria Mexican Restaurant and had the best meal and 'best weather' combination. Our room was very clean and comfortable and we appreciated having a refrigerator in the room. The continental breakfast and fresh coffee was satisfying and much appreciated. If you're looking to stay at a comfortable and friendly hotel then Casa Ojai Inn is for you.