This restaurant serves tasty food, but everything else about the experience was disappointing. When we arrived, we watched one waitress rush around taking orders for half a dozen tables, while three other employees stood around. Later when the place filled up it was all hands on deck, but I never saw the floor staff working together as a unit -- a sure sign of poor management.
More troubling was the air of snootiness in the room. The manager/owner doted on a handful of guests who I gathered were regulars, igoring the rest. My party didn't require extra attention, but the manager's time would have been better spent working the whole room, directing waiter traffic, backing up the bus staff by picking up dirty plates, etc. -- the things a good restaurant manager does.
As I was paying the check, one of the chefs came over and asked how the meal was. I replied that the food was delicious but that my meal (mushroom ravioli) had been delivered lukewarm. (I know the dish was good because I ate most of it for breakfast the next morning, this time hot.) The chef immediately looked at the floor, muttering in a hostile tone "ok, ok" as she left the table.
A good restaurant craves this kind of candor from a guest, and trolls sites like this one to learn what to correct to make the dining experience better. Most guests don't want to be perceived as complainers, and won't tell a waitress or manager what could have been improved, even when asked. When a guest offers constructive criticism, a waiter, manager or chef of a good restaurant will thank the diner and take the opportunity to kick the tires and see if the complaint has merit. Every well-managed restaurant undertakes this self-examination process as part of its corporate culture. It was no surpose that the Feast Bistro chef wasn't interested in feedback. By the end of the meal it was clear to me that this restaurtant isn't well-managed.
I would never go back. At a pricey restaurant good food should be a given, not something special. People come for an experience, not just a meal. The experience this restaurant delivered was well below average. If you are one of the in-crowd who is well-taken-care-of by management, bon appetit! For the rest of us wandering in off the street, there simply isn't any excuse for such bad management and service.
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