This home is owned by Jerry and Lisa Kenton and managed by Dave Navarro (the 7th property manager the Kentons have employed in under 2 years). The business is called Enchanted Vacation Rentals. The Kentons own many other vacation properties in the Ojai area and list them under the EVR name. They also own the Deer Lodge, which has tasty food with awful service (kind of like the vacation homes...beautiful settings with dreadful owners).
Frankly, I don't know how anyone ever books with them because they don't keep their appointments and they don't return phone calls. My fiance and I attempted to book the Rolling Thunder Ranch for a week leading up to our Ojai wedding as a place for us to stay with our immediate families.
When I first contacted Dave Navarro about the property, he told me it was booked over the weekend of my wedding, but since we wanted a week long rental, the owner would force an "upgrade" on the listed guests to another property so EVR could get 2 rentals. Seemed very unfair to the renters, but I went along with it...until Dave started flaking on every single phone call I made.
I scheduled a visit up to Ojai just so my fiance and I could meet the owner and sign a contract for Rolling Thunder. EVR was even going to put us up at the property for free. When we got to Ojai we learned we could not stay at the property because the current guests decided to stay an extra day. We had to pay for a hotel unexpectedly.
The next morning Jerry Kenton did not come to our scheduled appointment. When we finally tracked Dave Navarro down at another EVR property, he didn't even remember we wanted Rolling Thunder for a week and gave us a quote for 2 days only. We also learned no one had been staying at the Ranch the night before, it was just a case of the owners not wanting to be inconvenienced with a cleaning fee.
It was sad to let go of my dream of staying at the lovely ranch, but who can risk the possibility that the house you rent for a week is going to become strangely "unavailable" at the 11th hour? Especially during the week of a wedding!
Basically the Kentons are very wealthy, extremely flaky, terrible business owners, and have a bit of a monopoly on the vacay rental industry in Ojai. Too bad for the people who have to deal with them on a regular basis. They certainly make Ojai seem like an unpleasant place to visit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.