Terrible hotel. Here are my main complaints:
1. We were locked out of our room for about 30 minutes late on a cold Saturday night after returning from a wedding. Not sure why, but it had to do with our key getting demagnetized or the battery in the key reader conking out. No one was staffed at the Chantico at this hour and instead we saw a sign saying to call two emergency numbers. Each number did not ring and went straight to voicemail. My wife and I called several times while becoming increasingly cold/angry. Someone eventually checked their voicemail, and came after about 30 minutes to resolve the issue. Totally inexcusable that they do not staff the hotel at night, and that they provide "emergency numbers" that actually do not connect you with a real person.
2. Awful lighting in our hotel room and the "mirror" was more like a dirty piece of reflective glass. Could not see yourself in the mirror when getting ready, putting on makeup, etc.
3. Poor staffing in the hotel lobby. Went down to the lobby a few times to ask questions about things to do/see in Ojai, however no one was in the lobby to help us. They seem to have a significant staffing problem and you don't realize how important this is until you actually need someone to help you urgently (see point 1).
4. WiFi doesn't work. Not a deal breaker but might as well add this while I am racking up my complaints about this place.
5. Our shampoo also had no seal and a strange white fluid in it. Didn't know what it was at the time but now after reading some negative reviews I am sick to my stomach when thinking of what this might have been.
All in all an awful experience here and I encourage all of you to stay away. This all happened in March 2012.
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