In October of 2012 we booked rooms for March 2013 with about 5 other couples for a big birthday celebration. About a week before the vacation, my boyfriend and I realized we would not be able to go due to a sick family member. Jeff, the General Manager, was very helpful in working with us so that we would not lose our money and allowed us to book another time, past what the usual expiration date would be. He was great to work with and we really appreciate his flexibility. We are really looking forward to our visit and already have a great opinion of the staff!