We were disappointed with our stay and the service at the Inn @ Occidental.
First the positive...
The room was very clean, spacious and nicely decorated. We especially liked star gazing from the deck in the evenings.
We also enjoyed the evening wine and cheese reception. The porch and garden areas were all very inviting.
Kudos also goes out to the server who packed us up some leftover cookies and scones to take with us during our day trips.
Now the so so. Generally speaking, all comments fall in the service and communication category.
Directions - we called for directions from Napa and were put on hold for sometime. When the Innkeeper came back on the line, he said it was hard for him to read the map backward. In any event, we wound up getting very lost. We tried to call the Inn back for help 2x and were just put on hold again. I hung up out of frustration.
Check In - no one was there to greet us at checkin even though we were right on time. I used the house phone to call and someone came shortly afterward but we were already tired adn cranky at that point.
Openness About Inn Layout and Town - I called the Inn directly after looking on their website for more detail about the rooms and town. The person I spoke with said every room was equally beautiful and I should choose based on the website. They also shared that the town was an ideal homebase for exploring Sonoma.
What the Innkeeper failed to share was that the Inn is built into a mountain and the 'third floor' is much, much higher than you would expect a third floor to be. There were ALOT of steps and no one offered to help us with our bags. In addition, our room was located next to the septic tank - my husband teased me about this during our stay. Had we known about the septic tank or all the stairs, we would have cchosen a different room. It was an easly avoidable situation.
The town of Occidental was much smaller and more remote than I had anticipated. We were in the middle of the woods and had a far drive to pretty much everywhere we went (Armstrong State Forest, ccoast, wineries, etc) There wasn't much to do or see in town when we were at the Inn either. I think there were 3 or 4? stores in total. Occidental is off the Bohemian HIghway and we ran into some of the more colorful locals while in town. I was not comfortable walking around without my husband.
Generally speaking, we found the Innkeepers a bit cold and felt as if we were bothering them if we had questions or requests. Actually, we couldn't find anyone a few times either.
We stayed at three different Inns during our California trip and the Inn at Occidental was the most expensive and the place we liked the least. We paid over $300 per night and the service was not in line with the price.
We would not go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.