**PRE-PAID VISA CARD USERS & CASH, NOT WELCOME HERE!** ..I've never been more embarassed and felt like such a non important customer @ ANY hotel I've been to in my life! And I've been to many,many hotels throughout the SF Bay Area and this country. As I travel alot, I'm a photographer. I've NEVER HAD an issue with my Pre Paid Visa usage even at resort hotels! ...I don't care ultimately if it is their policy to not accept Pre- Paid Visa users,which is probably a way to screen out certain people from staying there. However,I understand each business has that right. My point is WHY do they allow someone to book a room using a legimate Pre Paid Visa online or via phone, then when you get there don't allow you to purchase the room with the very card you reserved the room with?? I booked this room online 2 weeks prior to my arrival date...Not only that, I called ahead 2 days prior, to verify my reservation and NO mention of this being a problem was told to me. I would've happily took my business elsewhere had I known ahead of time! Add to that I showed up at 2:45pm to check-in they looked up my info,told "me my room wasn't ready yet,check in is at 3pm so come back then" ; that's fine but that was another opportunity to let me know that my method of payment wasn't accepted, thus saving me time and embarassment. So I come back about 3:05pm to check in and there's probably about 3 or 4 other customers in there by that point. I attempt to check in, they give me the sheet for my car info,I leave to write down my car info and when I come back, THEN I get told that I can't use my Pre Paid Visa to my shock! I then asked the girl at the front.. well, what am I suppossed to do? I did not know this pripor to coming and I'm here now. I then asked them if I could pay with cash? Mind you I had 3x's the amount of cash as it would've cost for the room in my pocket and 2x's the amount of money on my Pre Paid Visa, so the room could've been easily paid for! They maintained that there was nothing they could do, I need to have a Major Credit Card on file. The girl then told me that if I was able to call somebody with a major card, then they could authorize through them and then I could use my card to check out. So I called someone, waited in line again only to get told by the manager that day, that I can't use the credit card over the phone either..Only a business can do it over the phone! And that once again "There's nothing they can do for me, that's just their policy!" .By this point all the other customers in the lobby are staring at my numerous attempts to check in. Add to the fact that I had relatives from out of town that were suppossed to meet at that hotel for a fishing trip early the next morning on the delta. I asked them once again, if I could pay with cash or at least leave a cash deposit upfront and pay with the card at check out? I told them that I had relatives on the way here already to meet me @ 4pm, you can't do anything for me at all? The manager just kept brushing me off while checking in other customers and kept saying" there's nothing they could do".. I could tell by her attitude that she really didn't want my business period! I then proceeded to make sure my rsvp was indeed cancelled so I wouldnt be charged anything and I walked out! I stayed at the Comfort Suites in Santa Cruz few months back and they didn't have a problem. I've stayed in @ least a dozen hotels this year so far - Lake Tahoe x's 3 -3 different hotels,Santa Cruz,Clear Lake, Fremont, San Jose, Antioch, Sacramento, San Fransisco, Santa Rosa, Lincoln, Mamooth Lakes, Salinas,Monterey,Yosemtie....New Orleans , LA & Reno.....From Motel 6 to Best Western to Embassy Suites to Resort Hotels and many others not mentioned...NON of these places have had a problem with my Pre Paid Visa..So I going to have this problem in Oakley,Ca.?... Ridiculous!! I was trying to give these people money and my money wasn't good enough for them.... Luckliy for me I found and recommend the Hampton Inn & Suites in Pittsburg,Ca. for those of us Pre Paid Visa users looking for a nice quality place to stay around this area. Price of the King Suite is the same as Comfort Suites and has plenty of room and nice decor on the inside and a nice friendly, HELPFUL staff. They only require that you have the amount of the room + $20 security deposit avaiable on your Pre Paid prior to check in and they credit it back to you once you check out, that's not a big deal...Why couldn't Comfort Suites do that? Never going to Comfort Suites in Oakley,Ca. again!... bad customer service, un-willingness to even make an effort to resolve the matter, DON'T stay here unless your rich I guess..Smh
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- Also Known As:
- Comfort Suites - Oakley Hotel Oakley
- Oakley Comfort Suites