ZERO - is completely and utterly deserved for this Inn. It most definitely is not a hotel.. and I've seen Motels in far better shape then this dingy dump. This entire experience was completely unbelievable!
The only reason I was even brought to this place is because there was a group of us - 4 girls headed to the bay area to meet a few friends at an easy taxi ride from this venues address. The reservations were set up by one of the other girls and there was a mix up, booked the wrong night. So after hunting for any possible last minute deals we decided to try and follow-through with this location due to the cost. We weren't going to be in the room all that long considering our short stay.
Our first sign, a lady was chewing the front desk clerk out as we all walked into the lobby......
We waited patiently while the lady finished up her argument. Some guy walked in from around the corner and sat down on the lobby couch like it was his living room. (Knowing what I know now, I would say that was probably the front desk girls boyfriend). After the highly upset lady leaves, said man disappears as well. The lobby is quite deceiving it's nothing incredibly fancy, but it's a false impression of what might be upstairs (seriously, do not judge a book by it's cover in this case). Heading up the extremely large (hospital like) elevator we get to our floor.. the carpets were archaic and the room doors look like those cheap hotel doors that are exposed to the outside elements.. wasn't what we were expecting considering the upstairs is completely enclosed. As we are walking along to our room.. we all notice that one of the doors doesn't even have a doorknob on it. Another one is smashed in like some cracked out maniac went Incredible Hulk on it.
As we let ourselves in the supposed 2 Queen beds.. more like doubles - are only covered with a sheet, literally. The room is freezing! One of the girls needs to tinkle so she runs to the restroom. As soon as she's done she yells out "the toilet doesn't flush!!" You've got to be kidding me.. with 4 adults.. that is an issue! After some intense jiggling and such we were able to get the toilet to flush. The towel isn't even big enough for a child to completely cover themselves.. and there is literally 1 towel and 1 washcloth. Yes, I'm serious. The window was facing the harbor but completely covered in moisture so you couldn't really see out of it at all.. Suddenly a huge train comes roaring by and.. um.. had the windows opened and one of us put our arms out the window I'm sure we would've had our arm ripped off by the train.. that's how close it came to this building.... not to mention ferociously loud even without the horn!
We quickly take inventory of what we need to even consider keeping our stay in this dreary place - more blankets, 2 extra pillows, more towels - if you can call them that, iron and iron board, etc. Possibly an entire room change. We make a plan to all go back downstairs and ask for the supplies.
As we get back downstairs the same front desk girl is there and we launch into our issues politely, but firmly, and ask for supplies. She told us that she could get more towels and the iron but we would have to wait. She couldn't get any more bedding or pillows at all. I took note that she was the only person at the front desk (at an Inn, with metal screen security doors, in the bay area at night), I suggested that we could grab the extra bedding and pillows from a few other rooms to accommodate ourselves and bring her back down the key. She said no, a reasonable answer in a place of business. Then we asked why we had to wait she said (the most unprofessional thing I've ever heard) "my boyfriends upstairs sleeping and so when he wakes up I will have him bring you towels." EXCUSE ME! We exchanged... 'oh no she didn't glances' and I asked her to repeat herself as if I hadn't heard her the first time.. she repeated herself exactly. I told her that was not very professional or courteous service at all. We asked for a refund which she said she couldn't do. Then she bickered back-and-forth with us a bit and then said (the 2nd most unprofessional thing I've ever heard)... "well you had to have seen our ratings and you booked the room anyway what did you expect?" What the..!? Yes, she literally said this my fellow travelers!!! I kid you not.
We asked for a refund one more time and she granted the request. We went upstairs grabbed our bags and high-tailed it out of there. This is NOT the place to cut corners with.
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- Also Known As:
- Jack London Hotel Oakland
- Jack London Oakland