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“Mediocre Visit” 3 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   8452 Edes Ave, Oakland, CA 94621 (Formerly Fairfield Inn & Suites Oakland Hayward)   |  
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Ranked #23 of 47 hotels in Oakland
Ontario
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Mediocre Visit”
3 of 5 stars Reviewed October 20, 2012

Hotel could use a few changes to make it better. We had no hot water in the shower, found mold in the room, could not use the free wireless in the room, and tv was very limited and often did not work. The continental breakfast was quite good and the attendant kept it well stocked. One of the girs at the front desk was extremely helpful and we really enjoyed working with her. She helped us find the BART and gave us other area tips and advice. Eventually she suggested we use the internet in the lobby which worked well. The other front desk staff were not so pleasant to deal with. Otherwise the room was quite big and well-kept. You get what you need for a reasonable price.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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117 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
grand rapids, minnesota
Top Contributor
70 reviews 70 reviews
59 hotel reviews
Reviews in 55 cities Reviews in 55 cities
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed October 8, 2012

I honestly don't have too much good to say about our stay at this hotel. The rooms were very very dated, the neighborhood is not very safe, the staff are nice although seriously overworked, there is really nothing of interest in the immediate area, and the hotel facilities are very basic and run down.

Room Tip: Choose a room at a different hotel
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  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 8, 2012

The check in was fine, parking is limited (it was full when I got there! Luckily, someone pulled out just as I was turning around to go back to the front).
The TV in my room did not was all fuzzy at first and only a channel guide was in the room. I attempted to call the front desk several times and all it did was ring and ring and ring.....So, I went to the front desk to ask for help. She had to ask someone, who was one of the security working, and he told me to turn it to channel 15 then it should work. He also stated he'd stop by my room in a few mins to make sure it was working. It worked although the picture was not clear. BTW...the guy never did stop by to make sure it was working.
My room was clean, and the bed was comfortable.
Before 8 AM, I could hear the cleaning staff making noise, vacuuming, and such. I was not totally happy about that.
The breakfast was not that good. The room they have it, was dirty, trash all over, out of several items, and the "omelet" was nasty!
Again...Would I stay here again???? If there was no other place to pick from.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Covina, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 24, 2012

I checked in the Comfort Inn located in Oakland, CA on a Friday (09/21/12) at 8pm. If you want a hotel room where the door doesnt lock, with no cold water in the shower, and a faulty a/c, you found the spot. I decided i had too much and went to check-out calmly. While i was next in line waiting to check-out, front desk called security on me and i was charged twice for a room i was in for about 2 hours. If you want that kind of customer service and want to pay a pricey hotel for one star service, look no further. Also, i called customer service to see what could be done, they told me to call Saturday morning for a manager. I called but was told there was no manager until Monday morning.

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 11, 2012

the room was clean but the staff was not very friendly and the sink in our bathroom was leaking and it took them 2 days to fix it if you are visiting san francisco i would stay in san francisco this place is kinda far from the pier and you have to pay $4-6 to go over the bay bridge each day the nabiorhood is ok but its very close to some sketchy areas.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magalia, California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 11, 2012

I would recommend this hotel for anyone who needs a sleep before an early flight. It was clean and comfortable. We had to leave before breakfast was served...one thing that would be nice would be to have coffee ready for early departures.

Room Tip: I was on ground floor and it was fine.
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 5, 2012

By no means a luxury hotel or located in a great area but hotel serves the purpose if you want to save some money from staying at more expensive San Francisco hotels, especially if you are driving (use the money you save for renting a car!). We were able to use it as our home base for going to different cities, besides San Francisco and Napa Valley, even went to an Oakland A's game right down the road! Free parking; breakfast, wi-fi and daily newspaper included. Right off the freeway ramp! Several shopping malls/ restaurants within a few miles. Hotel probably needs some fresh painting and new furniture in some areas, but our room was very clean, with a small refrigerator, coffee maker, desk, nice flat tv, and nice roomy bathroom with great shower head and plenty of vanity space for toiletries. Staff was very nice and friendly. Couldn't ask for more for the price.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites

Address: 8452 Edes Ave, Oakland, CA 94621 (Formerly Fairfield Inn & Suites Oakland Hayward)
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 47 hotels in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Official Description (provided by the hotel):
Located less than 3 miles from Oakland Intl. airport, 1/2 mile from Oakland Coliseum. 32 inch flat panel TV, fitness center, guest laundry, free internet, free extended continental breakfast very clean hotel and friendly staff. ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Oakland
Fairfield Inn Oakland
Fairfield Oakland
Oakland Fairfield Inn

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