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“Quick Overnight and Catching Amtrak” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   8452 Edes Ave, Oakland, CA 94621 (Formerly Fairfield Inn & Suites Oakland Hayward)   |  
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Ranked #23 of 48 Hotels in Oakland
Kona, Hawaii
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
“Quick Overnight and Catching Amtrak”
4 of 5 stars Reviewed March 21, 2012 via mobile

I picked this hotel for several reasons. Close to the airport with a shuttle, close to the Amtrak Station at the Coliseum and mostly because the gal who answered when I called with questions was so dang nice. Got in at midnight and left at 6:30a so can't review much. The desk gal was nice - and still on duty in the morning. Room was a mini suite and very comfortable. Had a good workout in the excersize room open 24 hours and thre is a killer spread for breakfast. Never did use the shuttle because a friend picked us up on both arrival and departure. A lifelong Oakland resident, he refused to leave us at ate unmanned Amtrak platform at the Coliseum, and instead drove us a few miles away to the station at Jack London Square which was very nice.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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127 reviews from our community

Traveler rating
    21
    41
    31
    18
    16
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Sacramento, California
Top Contributor
103 reviews 103 reviews
39 hotel reviews
Reviews in 55 cities Reviews in 55 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed March 2, 2012

Our car stayed a lot longer than we did - we stayed only 9 hours. But our short stay was just what it should have been. The bed was comfortable. The towels and bedding were nothing special but good enough. The room was spacious and clean. There is a microwave and a small refrigerator. It is probably a good place to stay for business travel with a desk and good wifi. The desk staff was efficient. We left too early to try the breakfast. The shuttle to the airport was on time. We would certainly stay here the next time we have an early flight out of Oakland.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arcata, California
Top Contributor
158 reviews 158 reviews
32 hotel reviews
Reviews in 54 cities Reviews in 54 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed February 15, 2012

We stayed here on route from OAK to Maui. Leaving the car at the hotel parking lot for the 5 days we were gone worked out great. The room itself was comfortable, the continental breakfast worked out good. We would definitely stay here again.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 11, 2012

I stayed here for a football game on New Years day. Everything was great in my room until my bathroom ceiling began leaking. The light above the toilet and a spot above the bathtub began dripping heavily. It was so bad it took 5 minutes and the bathroom floor had a puddle that moved into the hallway. It took 15 minutes for maintenance to show up who then informed us there was a leak above us. A leak that started on the 3rd floor, went down to the second and finally ended up at us on the first! There was no comp and no apology given, very poor way to handle this situation. I had personal items damaged that cost more than my hotel stay. After numerous calls to management I never received a call back. I wrote a letter a month ago and have yet to receive any type of correspondence. If you don't have a problem, it may work well for you. If you have any type of situation that needs to be handled by management...I wish you the best of luck! They are unresponsive, insensitive and frankly acted like they didn't care.

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willows, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed November 18, 2011

Got locked out of room after breakfast, neither staff nor security could get our room door lock open. They tried several new keys and were unsuccessful. I asked them the whereabouts of the emergency key, keep in mind I was at a Oakland Hotel, they explained the manager takes the emergency key home, they lived in San Leandro. This is totally unacceptable for a hotel emergency of any kind. Had it not been for my banging and twisting on the lock it finally opened, we almost missed our plane ! Also the complimentary breakfast at 615am was very little, cold waffle iron, food trays were empty, staff was totally un-prepared. I will never stay at this hotel again. Their simple apology was just not enough for the start of my much needed vacation. The manager needs to be better trained on the importance of "Safety or Emergencies" and leave the emergency key at the hotel where it is needed, not at home many miles away in another city.

Room Tip: ask their emergency procedure for lock-outs!
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  • Stayed November 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2011

I have traveled all over the place and I tell you this place had the best customer service out of anywhere ive been

Room Tip: Gotta see for yourself!
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonoma County CA
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 17, 2011

We booked through the ParkSleepFly site and chose this hotel more or less at random, expecting a bearable night's sleep before an early flight. The room was clean and spacious with good amenities, and no cheap motel odor, and the window was operable, always a plus. They have a strict no-dogs policy but the desk clerk was pleasant and accomodating of my service dog. The airport shuttle runs at :05 after and :35 after the hour and was prompt and quick, though it's a drag (not the hotel's fault obviously) that the shuttle stop is a bit of a trek from curbside check-in.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 8452 Edes Ave, Oakland, CA 94621 (Formerly Fairfield Inn & Suites Oakland Hayward)
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 48 Hotels in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Located less than 3 miles from Oakland Intl. airport, 1/2 mile from Oakland Coliseum. 32 inch flat panel TV, fitness center, guest laundry, free internet, free extended continental breakfast very clean hotel and friendly staff. ... more   less 
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Also Known As:
Comfort Hotel Oakland
Comfort Inn And Suites
Fairfield Inn Oakland
Fairfield Oakland
Oakland Fairfield Inn

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