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“Worked out perfectly” 5 of 5 stars
Review of Holiday Inn Express Oakland Airport

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Holiday Inn Express Oakland Airport
2.5 of 5 Motel   |   66 Airport Access Road, Oakland, CA 94603   |  
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Ranked #2 of 47 hotels in Oakland
GreenLeadersSilver level
San Diego
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
“Worked out perfectly”
5 of 5 stars Reviewed September 26, 2013

We stayed a Saturday night over Labor Day weekend. We were in No. Cal for college tours. We were headed to Berkeley Sunday morning and would have stayed up there but the cost of hotels was at least 40-50% more. This place was perfect for us.

We requested and got 2 beds. Don't expect a view. Our neighbors were very quiet, so didn't need earplugs. The shuttle to the Oakland Athletics game with fireworks dropped and picked us up right at an over pass entrance into the stadium. No waiting for Bart for us. The drivers kept in contact with the hotel and other guests so everything ran smoothly. Breakfast was fine, complete w pancakes. Plenty for everyone and Sunday's breakfast was going even after posted hours with management making sure the coffee was ready.

Price was $112 a night with AAA. Parking was plentiful, wi fi worked well. This is not necessarily a place where you might vacation. Walking/jogging area is just surface streets. But airport access, traveling through worked great for us.

Everyone was courteous and did their job. Not one issue.

Highly recommend if you need an airport hotel, an overnighter for an event at the arena or stadium.

Good job HI Express Oakland.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Holiday Inn Express Oakland Airport, responded to this review, October 8, 2013
Dear Guest,

Your description of your stay with us sounds like you had a great time visiting colleges and enjoying the A’s festivities. I am so glad that our shuttle service made your weekend more fun and less stressful. We believe that our services and accommodations are a great value, you have confirmed that in your review!

Thank you for choosing our hotel for your visit to the Bay Area.

Sincerely,
Dhruv Patel
Director of Operations
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251 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Sacramento, California
Top Contributor
61 reviews 61 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 17, 2013

Positives: Near airport, free parking for 7 days, shuttle to airport, and around a 100 dollars including tax.
Negatives: Check In Took Forever, Shuttle drive didn't explain how to request to be picked up, and ROOMS SMELLED LIKE SMOKE.

So for 100 dollars not a bad deal but I hate when rooms smell like cigarette smoke. It is especially funny when signs are thorough out the room saying you will be fined if you smoke in the room.

The other annoyance was I luckily asked the Shuttle driver how to arrange a pick up but that was as he was trying to drive away. Considering you have to call the hotel to get picked up and it doesn't make regular stops that info is good to know. The shuttle driver also took his sweet time considering how quick it was to get back to the hotel.

Lastly, check in took forever because the person ahead of us booked through some 3rd party vendor and they didn't have him in the system. So instead of taking a break from working with this guest and quickly checking us in the rep continued to struggle to find a solution. Eventually he did break and check us in but that determination should have happened sooner.

Might stay here again but depends on other options.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Holiday Inn Express Oakland Airport, responded to this review, September 26, 2013
Dear Guest,

I am happy that you found our hotel a good value and that you were able to take advantage of our long term parking.

I regret that you found your guest room smelling of smoke. Our hotel has a strict 100% non smoking policy with strict fines for those who violate that policy. We will use this to retrain our team and improve the guest experience. I will also meet with the shuttle and front office departments to ensure they are aware of the challenges you faced. Thank you very much for bringing these items to my attention, your feedback is very valuable to us.

For your next visit to the area, please call me directly so that I may personally oversee the arrangements for your stay. We welcome the opportunity to show you the kind of hospitality for which we are known.

Your business is important to us, thank you.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 4, 2013

Stayed here three nights. Hotel is very close to Oakland Airport and O.co. Shuttle will take you to any location with a 2-3 mile radius of hotel (includes BART station). Didn't use the shuttle, but spoke to the driver several times and he was very friendly. Rooms are recently painted and clean.

Breakfast is similar to what you find at hotels that offer free breakfast. Tried OJ one morning and it was watered down. Then tried the apple juice and it was super sweet. Found the cranberry juice to be the best and had it every morning.

Seemed to be a communication breakdown with housekeeping. She stopped by two mornings while I was still in the room. Both times I told her I would be leaving soon and she could return and refresh the room. I only requested the trash be collected. She never came back an the room wasn't touched the whole time I was there. Not a big problem.

The internet was a problem. I was on the second floor near the elevator. I had two connections to choose from for wireless. Neither one would stay connected for more than 5-15 minutes. I've never had this problem before on my device.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Holiday Inn Express Oakland Airport, responded to this review, September 5, 2013
Dear Guest,

Thank you for mentioning the convenience of our shuttle service and the friendliness of the driver.

I regret that there was a miscommunication with our housekeeping staff and that you experienced some difficulty with our internet access. We take your comments seriously, so I will investigate the problem and take appropriate action.

For your next visit to the Bay Area, please call me so that I can personally oversee your reservation.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 3, 2013

We took a little weekend get-a-way over the Labor Day Weekend. Came in to go to the A's game on Friday night.
We parked our vehicle and checked in with a wonderful front desk rep who was friendly, nice and very helpful. Since we were planning on go to O.com that night to see the A's, we asked about transportation, and the Holiday Inn Express took us to the Bart Station that has a walkway into the ball park, and then we just called them when were done. What fantastic service.
In the morning after a great night of rest, we went down and had a great breakfast that was included in the rate.
You just can't get any better than this serivce here.
If you are staying in the Airport area, this is the place to stay.

Room Tip: There is an indoor hot tub, free coffee, and free newspaper. Also, exercise room, and business cent...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Holiday Inn Express Oakland Airport, responded to this review, September 5, 2013
Dear Kaye and Sid,

What a great 5-star review, thank you. Many of our guests enjoy our easy shuttle to see games and other events. With our free breakfast, hot tub and wi-fi, a stay at our hotel becomes a reasonably priced getaway.

I hope that you are able to come back again soon for another fun weekend.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2013

My daughter and I and 2 of her friends stayed here the night before an early morning flight to Maui. The trip was a college graduation gift from me to the 3 of them. I was going to park at a local park n fly but the rate at the hotel is less per night and their shuttle service was excellent. Clarence was waiting early and loaded our bags up and got us off to a great start to our vacation. Even though we were in the lobby an hour before the breakfast buffet started there was fruit and bagels and juice and COFFEE all ready to go. The beds were comfortable although none of us slept much since we were a little excited. On the return we called as soon as we all had our luggage and the shuttle was there in less than 5 minutes...took us straight to our car and loaded us up...awesome service!!! Anyway thanks again for the wonderful service and looking forward to my next trip next month. Plan to do exactly the same except with the wife this time!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Holiday Inn Express Oakland Airport, responded to this review, August 31, 2013
Dear Guest,

Your comment, “awesome service” is the ultimate compliment! I know that we have done our job well when our guests say that. I am happy that our shuttle and breakfast service made your trip to Hawaii stress free, as well as fun.

We look forward to your next visit with your wife. Thank you.

Sincerely,
Dhruv Patel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 25, 2013

Drove in from LA for a Bears/Raiders game Friday night 8/23/13. Checked into hotel at 5pm, fast and friendly staff ! The shuttle was ready in 15 minutes to drop us off at the Oo Colesium, and after game we called for shuttle pick up and we waited no more than 15 minutes.... We are definitely coming back. The bestest hospitality I've had in a long time. Thanks

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Holiday Inn Express Oakland Airport, responded to this review, August 26, 2013
Dear Guest,

It doesn’t get any better than “the bestest hospitality”! Thank you for such kudos. I am happy that the shuttle service worked out so well for your Raiders game. It is a big hit with alot of our Raiders fans.

We hope you can come back for another Raiders game soon.

Sincerely,
Dhruv Patel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed August 23, 2013

I travel nation wide usually 2-3 times a week but I just wanted to take a second to acknowledge the management, staff including Clarence the shuttle driver. This is facility was very clean, the breakfast buffet start is excellent and the complete hotel staff were very courteous and friendly. Any questions regarding local commuting, Clarence was the man. Yenny was very exceptional at the front desk and took all the extra steps to ensure that my stay was a memorable experience.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Holiday Inn Express Oakland Airport, responded to this review, August 26, 2013
Dear Charlie,

Road warriors like yourself could probably write a book on hotels. So when we get compliments from them, we are thrilled. I will tell our staff, especially Clarence and Yenny about your praise for their kind hospitality for our guests.

Thank you for staying with us on such a regular basis.

Sincerely,
Dhruv Patel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Oakland Airport

Address: 66 Airport Access Road, Oakland, CA 94603
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Oakland
#2 Family Hotel in Oakland
#2 Business Hotel in Oakland
#3 Romantic Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Oakland Airport 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express & Suites is the closest hotel to the Oakland International Airport and centrally located between San Francisco and Silicon Valley.We welcome all guests either for work or play. Less than half a mile from the Oakland International Airport and just one mile from the Oakland-Alameda County Coliseum & Oracle Arena- home to the Oakland Raiders, the Oakland Athletics and the Golden State Warriors, you can really enjoy the home field advantage. All guest rooms are equipped with a microwave, wet bar, refrigerator & high-speed Internet access wired and wireless connections.We also serve a delicious hot buffet breakfast every morning, and we have a Manager's Reception served in our Lobby area on Tuesday, Wednesday, & Thursday from 5:30 PM until 7:30 PM.We are 100% non-smoking! ... more   less 
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Also Known As:
Holiday Inn Express Oakland Hotel Oakland
Oakland Holiday Inn Express
Holiday Inn Oakland

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