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“outstanding shuttle service” 5 of 5 stars
Review of Holiday Inn Express Oakland Airport

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Holiday Inn Express Oakland Airport
2.5 of 5 Motel   |   66 Airport Access Road, Oakland, CA 94603   |  
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Ranked #2 of 47 Hotels in Oakland
GreenLeadersSilver level
Davis, CA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“outstanding shuttle service”
5 of 5 stars Reviewed June 6, 2013

Dear trip advisor,

My wife and I just returned from our trip to Washington D.D. and we would like to commend Mr. Patrick Chavez for his OUTSTANDING service in the shuttle pickup. We were very tired after a long flight and confused somewhat by the airport. Mr Chavez went out of his way to help us get our bags loaded onto the van and back to the hotel. He got yelled at by the airport watchman . . . unnecessarily!!

My wife Laurel and I are both Platinum Priority Club members . . . and I can tell you that it is largely because of employees like Mr. Chavez that we continue to be loyal members. Also a hats off to hotel manager Vicki for encouraging her employees to be so attentive to customers!!

Thank you again!!

Sincerely,
Francis Sousa
Priority Club member 288297988

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 28, 2013
Dear Guest,

Your compliments about our staff are wonderful to hear. We are very proud of our team and their commitment to taking care of our guests. I will convey your comments, especially to Patrick and Vicky. Our goal is to take the stress out of traveling for our guests, it sounds like we succeeded.

Thank you for choosing the Holiday Inn Express Oakland.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
west coast
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed June 5, 2013

Our family stayed one night, before we fly out of SFO.

We were greeted and the paperwork was processed very quickly. The room was very clean and we liked that (even though no view) the window in the room opened and had a screen for fresh air. The bedding was comfortable and pillows were good.

The room has a microwave and refrigerator, which is great for families on a budget. The hot breakfast was very good and convenient way to start the day. There was something for everyone including pancakes/biscuits/yogurt/hardboiled eggs/sausages/bagels/muffins/bananas/etc.

The staff was very nice. The only downer, was that my brand new car charger was stolen out of our rental car before we checked out. Unfortunately, learned the rule of parking while traveling...park in the middle of the row. Do not park on the ends of the rows, which are easy targets for thieves making a grab/dash. Unfortunate, but, could have been worse.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 28, 2013
Dear Guest,

I am happy that you enjoyed the rooms and our plentiful breakfast choices. Both are usually big hits with our guests. We believe that we offer a great value, especially for families.

I regret your unpleasant parking lot experience. I hope that doesn’t inhibit you from coming to our area in the future.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbell, California
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 4, 2013

We stayed here for four nights. The room was clean, shower was very nice, the hotel overall was a great place. The continental breakfast was good and we loved the shuttle. Clarence was our driver and he was always friendly and helpful and we enjoyed our ride every time we got him. I wish we had been told about being able to use the other holiday inn for the bar and grill and pool but next time I guess. We were a little frustrated because one of our suitcases was delayed from our flight the night we checked in and the man on duty at the front desk said he would call when it got dropped off. He never did and we waited up until 4 in the morning. Went downstairs at 8 for breakfast and saw our suitcase there it arrived at midnight. Would still recommend hotel.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 28, 2013
Dear Guest,

Thank you for all the nice things that you said about our hotel!

Your very thorough review is helpful to our staff, they like to hear what they have done well and also how we can do better. I will pass on your comments, especially to Clarence who really enjoys assisting our guests.

Visit us again soon.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
anywhere
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 31, 2013

We stayed here for 3 1/2 months. Travelling around the country working contract we get to see the best and sometimes the worst of places. This one is certainly up their with the best. The smiles on the faces of employees is genuine which we rarely see any more and they keep the place immaculate! From the manager to last hired staff member they go out of their way to let you know you are important. I have to give a special little shout out to Yenny for calling the Post Office to see why I was not getting my TV Guide. It was there the next day. Now that is stepping up. And they all do it. Housekeeping actually fell all over themselves to do things for us even when I told them we were fine for the day. Exceptional job Vicky Chong (Manager)!!!! Shuttle available late night and early morning,,,hot breakfast...Much more you could say if there was space!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 4, 2013
Dear Guest,

Having stayed at with us for 3 1/2 months, you are really qualified to critique our services. I am so gad that we passed with flying colors. Thank you so much for choosing our hotel for your home away from home. We really appreciate your business.

Sincerely,
Dhruv Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 30, 2013

I was very impressed by the quality of this Holiday Inn Express. The shuttle will take you anywhere within a two mile radius, which includes lots of food places and a Walmart. You also have access to the Holiday Inn .2 miles away that has a bar and grill and pool and spa. The free breakfast is very good, with fresh cinnamon rolls and a pancake maker as well as the usual breakfast items. It is also the closest hotel to the airport.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 4, 2013
Dear Margot,

Your compliments about our hotel were wonderful to hear. I am glad that you enjoyed our breakfast and found the shuttle service helpful in getting around the area. We aim to make our guests’ travels as uncomplicated as possible, I am happy that we succeeded.

We look forward to your next visit with us.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 28, 2013

Stayed here for one night over Memorial Day weekend. The service was excellent! We especially loved the shuttle which picked us up from the airport and the Bart. The room was cozy. Beds were super soft and the shower is amazing! Probably the best hotel shower I've ever used. Also the hotel has a great complimentary breakfast in the morning. I would highly recommend and would definitely stay again!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 4, 2013
Dear Guest,

Wow, what an enthusiastic review of our hotel! Thank you for your kind words about our service, location, comfort, food and more. I am happy that everything was to your liking and that you intend to make us your regular hotel in Oakland.

We truly appreciate your business and hope that you will come back again soon.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2013

The first impression are the last impression i have spent many nights in hotels and never enjoyed such friendly customer service at the counter just to name a few Ms Jenny has made a believer out of me that no matter who you are or what your purpose for needing a place to stay she rolls out the red carpet for all guests,also great management in Ms Vicky she directs her staff in such a respectable manner for years i have suggested to all of a my friends when they come to oakland,ca to stay with the best here at holiday inn express, Thank you Ms Vicky & Ms Jenny and the rest of Ms Vicky's staff, see you next time i'm in oakland.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, June 4, 2013
Dear Charles,

We are very proud of our team and the high level of customer service they extend to our guests. Thank you for your compliments for Vicky and Jenny and their efforts to make our customers comfortable.

I hope you can visit your home away from home again soon!

Sincerely,
Dhruv Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Oakland Airport

Address: 66 Airport Access Road, Oakland, CA 94603
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Oakland
#2 Green Hotel in Oakland
#2 Family Hotel in Oakland
#5 Romantic Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Oakland Airport 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Holiday Inn Express & Suites is the closest hotel to the Oakland International Airport and centrally located between San Francisco and Silicon Valley.We welcome all guests either for work or play. Less than half a mile from the Oakland International Airport and just one mile from the Oakland-Alameda County Coliseum & Oracle Arena- home to the Oakland Raiders, the Oakland Athletics and the Golden State Warriors, you can really enjoy the home field advantage. All guest rooms are equipped with a microwave, wet bar, refrigerator & high-speed Internet access wired and wireless connections.We also serve a delicious hot buffet breakfast every morning, and we have a Manager's Reception served in our Lobby area on Tuesday, Wednesday, & Thursday from 5:30 PM until 7:30 PM.We are 100% non-smoking! ... more   less 
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Also Known As:
Holiday Inn Express Oakland Hotel Oakland
Oakland Holiday Inn Express
Holiday Inn Oakland

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