After flying 12 hours to get to Oakland I was worn out. I called the hotel from the airport and was met with a warm hello. Jorje had the shuttle there in minutes. The shuttle driver, Berket was awesome. When I checked in the process was smooth and quick and Jorge was extremely plesant. I had a small issue with the TV remote. Jorge had it correced in 2 minutes. This is the BEST experience I have ever had at a hotel and I travel 40 weeks a year.
Congrats to the management for having this level of service instilled in their associates.
I cant wait to stay here again.