We could not have picked a better location to stay for our 2013 New Years trip. This is a great place to stay if you are looking for an affordable and well taken care of hotel that’s not too far to be able to make a day trip to San Francisco.

Our four night stay here was greatly enhanced by the friendly staff who didn’t mind giving us a ride on the hotel shuttle to the nearest BART station, and the amazing variety of choices provided by the daily complimentary breakfast. Our clean, comfortable, spacious one bed hotel room, complete with a small living room, kitchen sink, fridge, microwave, and cozy bed made us feel at home after coming home from a long day of sightseeing around the bay.

We were so impressed with the positive impact that the hotel had on our trip, and not to mention our budget, that when we decided to stay one more night, it was a decision that was easy to make. We look forward to staying here at the next opportunity we can.

Was staying there for about 5-6 days in total due to deciding my next travel destination. Front desk person in charge were so friendly to me and the cleaners too.
General manager, whom i dont know her name, but she was Hispanic, made my entire travel plan to be stuck. Long story short, had a flight to Dubai yest, at 3.45pm. So, i had 3 big luggages with me and did a two round trip to the BART station by the shuttle service provided by them. The driver was nice and helpful and Christy, at the front desk was helpful too. During the second round for the shuttle to drop my bag at the BART station, the so called General Manager came to drop my bag and i thought that im good to go. She said, You need to come with me to the hotel to clear your payment off. So, i was like ????????? The matter of fact is that the credit card payment didnt accept for one night charge. I dodmt have much cash with me because i paid for my baggage storage at the airport. And, i tried calling my family and friends back at home and the worst is, its about 2am in the morning for them. Couldnt get hold of anyone. So, she SNAPPED my passport and told me, i trust you and letting you to go in a way you dont wish to hear. When i asked her why she took my passport copu, she said in order fot her to complain to my freaking embassy for not paying $120 when i had made a fee of $500++. And she did a very cheap move by taking up all the money i had with me in my wallet for about $32. How cheap is that ??
If at all, anyone at the front desk did this, it is still acceptable because they are not so ecperienced but for a hotel GENERAL MANAGER to do this, i feel like she has a very low standard and not professional at all. In short, SHE made me to miss my damn flight to Dubai by costing me a penalty fee of $520 to my airlines. She should be happy right now. I am well travelled and syayed in numerous hotel but never once come across this kind of situation. Will never advice anyone to stay there. GENERAL MANAGER should be changed to keep up the hotel quality or else customers will leave negative feedback. I have also noticed that she was being very bossy towarde her staffs and the way she potraits herself. I have stayed in Hard Rock, Sheraton Sukhumvit, Hyatt and i even talked to their General Managers, they were so down to earth and polite. But by being in a not so top class hotel, and giving a customer this kind of feedback, it is totally ridiculous and cant be accepted.

We were flying out of Oakland on a early morning flight for a week at Christmas. This airport was a no-brainer.

Your car is parked in their parking lot (within feet of the door). They have their own exclusive shuttle (as the airport is ~5 minutes by car, the shuttle is never more than 10 minutes away).

The hotel is either brand new or newly renovated because it was that level of clean you can only get from a new building. It was also very quiet in the room (which is impressive being this close to the airport).

We were leaving before their continental breakfast was starting, but they were able to pull as many muffins as we wanted from the back room to take with us.

Overall, I was very happy with this hotel. Here is the only exceptional exception to this:

Not long after we checked into the room we found a 9mm gun magazine between the bedside table and the wall (in a place smaller than a vacuum could fit). I took it down to the front desk to make sure that it was returned to the original owner (I assumed an air marshal as this hotel was insanely close to the airport.). Received a call from the general manager a few days later apologizing for the experience. I don't fault the hotel for the experience. Nobody is perfect, but they seem to be certainly doing everything to the best of their abilities.

I would definitely stay here again.

At first I was nervous choosing a hotel in the Oakland area, but I decided on this hotel because it is closest to the airport. When I got to the hotel I noticed it was gated, so only one way in and one way out for added security, and overall it seemed like a safe location.