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“Great location!” 5 of 5 stars
Review of Holiday Inn Express Oakland Airport

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Holiday Inn Express Oakland Airport
2.5 of 5 Motel   |   66 Airport Access Road, Oakland, CA 94603   |  
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Ranked #2 of 48 Hotels in Oakland
Certificate of Excellence
GreenLeadersSilver level
Oakland, California
1 review
1 helpful vote 1 helpful vote
“Great location!”
5 of 5 stars Reviewed December 27, 2012

At first I was nervous choosing a hotel in the Oakland area, but I decided on this hotel because it is closest to the airport. When I got to the hotel I noticed it was gated, so only one way in and one way out for added security, and overall it seemed like a safe location.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, January 8, 2013
Dear Guest,

Thank you for your complimentary review of our hotel and the convenient location close to the Oakland Airport. We look forward to accommodating you on your next visit to the Bay Area.

Please let us know if we can be of further assistance to you.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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330 reviews from our community

Traveler rating
    178
    110
    27
    8
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Orange, California
1 review
5 of 5 stars Reviewed December 20, 2012

The Hotel is more "homey" than the also-excellent Holiday Inn at the Airport. THe breakfast goes beyond the usual "breakfast-included" fare on ecan usually expect. The rooms are nice, the staff is friendly & accomodating: I felt they were glad to have me, & pleased to help me. The shuttle was quick & convenient. One trip i had to change my plans several times, so that my day became a hectic mess. In the middle of this, I forgot to call to cancel my room, Even though I saw the hotel charges two weeks later, and even though they had been sold-out that night, Hitika, the supervisor, with the permission of the GM (Vicky) kindly refunded my money! I can say that this is the kind of hotel where you are cared for, and will feel it. Thanks to Hitaka, Vicky & the fine staff, here! - The Davster

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, January 8, 2013
Dear Les,

Your remarks about the politeness and consideration of our staff are so nice to hear. I will pass on your comments to them. They enjoy helping our guests, thank you for noticing.

Our breakfast is always a big hit with our guests and the shuttle makes travel much easier. I am glad that you found them a benefit.

We hope to see you on your next trip to Oakland.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 29, 2012

After a long trip from New York I booked a room at the holiday inn express in Oakland and received great service. Last thing I needed was to be waiting on a taxi or shuttle to take me to my hotel and the shuttle was there by the time I picked up my luggage it was great! The service from the front desk was Excellent as I felt very welcomed to the city of Oakland! I will definitely stay here again! Good job management for your great staff!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, December 10, 2012
Dear Guayavita,

Thank you for your compliments about our prompt shuttle service from the airport and our customer service. We try hard to make our guests' travel experience a pleasant one, so I will convey your comments to our staff.

I hope that you can stay with us on your next trip to the San Francisco Bay Area. Thank you for your business.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 27, 2012

My family came in for the holidays and we had 11 rooms at the Holiday Inn Express at Oakland's Airport. The staff was awesome and the management team was equally outstanding. My family and I felt as if we had stayed with relatives. This was the level of customer service in which we received. The rooms were great, the breakfast was good and the hot cookies were the best. If you are looking for affordable accommodation and a place where the staff will be appreciative of you spending your hard earn money in their establishment, then this is the place you would love. Ms Hithika was super awesome in making my family feel welcome. The GM-Ms Vicky and her entire staff has won the loyalty of the Hopkins' family. Thanks again for the wonderful customer service that you provided during our brief stay. May God Bless You All!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, February 19, 2013
Dear GHOP5,

It was a pleasure to meet your family and accommodate them during the holiday festivities. I am glad the rooms worked out so well and the service met and exceeded your expectations. Our breakfast and cookies are a big hit with families, it is nice that your family enjoyed them as well.

Please consider our hotel for future reunions, we enjoy hosting family celebrations.

All the best to you and yours.

Sincerely,
Dhruv Patel
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2 reviews
5 of 5 stars Reviewed November 23, 2012

I would definitely stay here again. !
Clean, good breakfast and excellent service.
Personnel was very helpful and cordial.

Thank you for making our stay comfortable and restful which was just what we needed.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, December 10, 2012
Dear Lore8aa,

Thank you for the complimentary review of the service, cleanliness and
breakfast. I will let the staff know that you were pleased with their
efforts to provide good service. Please visit us again soon.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 23, 2012

I stayed here due to a last minute cancellation on my trip. I was really upset with the airline but the staff at the holiday inn made my day from night to day! The next morning the shuttle guy was very friendly and efficient.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, February 18, 2013
Dear Amoyjk7,

I am glad that you were able to enjoy your stay at our hotel despite your
flight delay. We appreciate your compliments about our hotel and our
shuttle service driver. I hope that you can visit us again under more
pleasant circumstances.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
1 review
5 of 5 stars Reviewed November 21, 2012

As an employee of AT & T, who provides services worldwide, it is a pleasure for me to receive the same level of professional service by the entire staff of the Holiday Inn Express at the Oakland Airport location. Being made to feel comfortable and at home doesn't come easy for a lot of other hotels. This hotel bends over backwards to fulfill all requests and won my confidence by going above and beyond to meet my expectations. The following individuals demonstrated what the definition of "team" and "professional" should be. These people are Kristine, Mary, Hitika, Sean, Jorge, Karla, James, Patrick, Elvia and Ricardo. My total stays are approximately 6 weeks. It has been a wonderful experience being cared for by these true professionals. I hope they are rewarded for their dedication and excellent service they provide to their guests and the public. It would be my pleasure to refer your hotel to my friends and family. Keep up the outstanding work. Thank you all.

Room Tip: First floor rooms are convenient access to spa and gym.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Holiday Inn Express Oakland Airport, responded to this review, November 28, 2012
Dear firstfloorguy,

Many thanks for the complimentary review of our staff and the excellent service they provide. We are extremely proud of our staff and we love to hear them receive the recognition they deserve. I will certainly convey your generous feedback to them.

We appreciate your choosing our hotel for your extensive travels, especially in light of your high standards. I hope you choose us for your next visit to the Bay Area.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Oakland Airport

Address: 66 Airport Access Road, Oakland, CA 94603
Phone Number:
Location: United States > California > Oakland
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Oakland
#2 Green Hotel in Oakland
#3 Business Hotel in Oakland
#4 Romantic Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Oakland Airport 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Holiday Inn Express & Suites is the closest hotel to the Oakland International Airport and centrally located between San Francisco and Silicon Valley.We welcome all guests either for work or play. Less than half a mile from the Oakland International Airport and just one mile from the Oakland-Alameda County Coliseum & Oracle Arena- home to the Oakland Raiders, the Oakland Athletics and the Golden State Warriors, you can really enjoy the home field advantage. All guest rooms are equipped with a microwave, wet bar, refrigerator & high-speed Internet access wired and wireless connections.We also serve a delicious hot buffet breakfast every morning, and we have a Manager's Reception served in our Lobby area on Tuesday, Wednesday, & Thursday from 5:30 PM until 7:30 PM.We are 100% non-smoking! ... more   less 
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Also Known As:
Holiday Inn Express Oakland Hotel Oakland
Oakland Holiday Inn Express
Holiday Inn Oakland

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