I had to travel to Oakland for a work event, which was being held at the Waterfront Hotel. The hotel was kind of pricy but whatever it was convenient to stay there since my training was being held there. My organization booked my travel and since Oakland is not the safest place in the U.S. I was happy that I didn't have to leave the hotel. With that said, its important that I have room service because of the strict schedule. The hotel staff told me that they had a very limited menu do to a change in restaurant at the hotel. They weren't kidding, the menu was very limited with about 6 items...and for the price of room service it was not good at all. Its hours are limited as well also. I felt kind of sick from the food one night and called down after 9pm to see if they had ginger ale or sprite, and all they had was a vending machine with mountain dew. The guy at the front desk told me that they had water in the lobby, but didn't even offer to bring it up. Whatever...not a big deal because I guess you can walk to other restaurants but again its not that appealing since everything kind of shuts down and well I wasn't about to put myself out there just for a quick bite or a can of soda. The closest restaurants are considered fine dining and if your not in the mood to dress up or on a budget, that might not be convenient for you. I didn't care much about that, but its just annoying having to go out to pick up your food when you have deadlines and schedules to meet. Anyway, they are in the process of expanding that, so that shouldn't be the reason why you don't book here.
They do however, have a good selection of movies that are still playing at theaters, kind of expensive also, but I mean that's what you would probably pay for a movie at a theater. But, their cable kept freezing and I had to call down for someone to come up when I woke up one morning and the cable had gone out. They called an engineer and he fixed it so that the picture would show but it was just weird and would just keep freezing. I gave up on the TV.
Okay so the reason why I probably would not book here again...wait for it....
There is an Amtrak train that goes through Jack London Square, a couple of feet away from the hotel. All night, almost by the hour and the conductor has to honk the horn when it passes intersections which happens to be right next to the hotel. I mean literally next to the hotel! This really sucks...despite how nice the hotel is, that just kills it. When I made suggestions to the staff after I left, the front desk told me that next time I come, ask to be placed in a sound proof room or in an ocean front room. So I guess that's my advice to you...tell them you want a sound proof room or the ocean front room. Either way, I think it sucks for the clients that don't really know how loud that train will be and just opt for a basic room. Because I'm sorry its pretty expensive and having to pay more to have a sound proof or ocean front is not at all convenient or possible. I don't know, next time I have to go up to Oakland for work, I might just skip the ocean view and just go straight to the Marriott for a good night sleep.
Ask for a sound proof room or the ocean front rooms to avoid the noise of a train going through your...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.