Used this hotel as our base for San Fransisco and it worked out really well and meant we got to see parts of the States we probably wouldn't have seen had we known that some parts of Oakland weren't that great. This place and Jack London Square is a little oasis and we would recommend it to anyone or family if they're looking for a nice place for a very reasonable price..also highly recommend Miss Pearl's Gumbo!!!!

Nice location on the waterfront, but the housecleaning was terrible. There was previous guest's trash in the room, used soap in the shower and the tissue box was empty. The room was noisy, both the A/C and thin walls. Hallways were dreary and dimly lit. Free interent access, which was nice, but it kept dropping the connection, which was quite annoying. I was also disappointed in the Jack London Square that the hotel was located in. Surprisingly very few restaurant choices or cafes.i will say that the valet and the front desk were very pleasant and helpful.

Was greeted by bell personnel and helped into the lobby. The check in person was very nice and helpful. She was also able to give me a room with a bay view, which was greatly appreciated. The room was nice, but a little out of the way to get to, as I had to walk outside then down to another lobby to take the elevator.

Rooms were clean and fresh. Housekeeping did a fantastic job during my stay in freshening the room. The hotel also offers a free breakfast (some days it was great, others were a disappointment), as well as an evening reception. They have a selection of local wines and cheeses as well as other snacks. I great welcome after a long work day.

The immediate area is nice...the surrounding area is not. There are also trains that run regularly, so I would recommend a room on the water. You still hear them, but not as bad. They do offer a free shuttle service that left right on schedule throughout the day though that would take you door to door to businesses in the downtown Oakland area.

Since staying here, I have recommended others to stay here, and they too have all had good experiences.

We stayed two days at the Waterfront Hotel and it was marvelous. The staff was extremely helpful giving suggestions for transportation to San Francisco. The ferry to Fishermens Pier was only a two minute walk from the hotel. The room was clean and the beds were comfortable. We never heard the trains that others complained about! We did eat at Miss Pearls, the restaurant that is attached to the hotel and enjoyed it tremendously. The food was fantastic! I would definitely stay at the Waterfront Hotel again.