Nice location on the waterfront, but the housecleaning was terrible. There was previous guest's trash in the room, used soap in the shower and the tissue box was empty. The room was noisy, both the A/C and thin walls. Hallways were dreary and dimly lit. Free interent access, which was nice, but it kept dropping the connection, which was quite annoying. I was also disappointed in the Jack London Square that the hotel was located in. Surprisingly very few restaurant choices or cafes.i will say that the valet and the front desk were very pleasant and helpful.