I am sitting here in my room writing this review! I am very displeased with the service and conditions here at this hotel. Admittedly, on the outside, it is a quaint little establishment with all the looks of a very nice place to stay. I preface the rest of this with my extreme loathing of the phrase, "I apologize, Sir!"
Last night I checked in, to a well rehearsed welcome speech that definitely did not have "believe me" in her tone. She quietly asked if I had problems with stairs, because, of course, "I apologize, Sir! but the elevator is out of service..."
I get to my room to find that after a long day of travel, I could only use the toilet once because it does not flush. I went to bed, shrugging these things off as simple problems. But... when I abruptly awoke at 4:30 am to the lovely sound of a man in the next room talking about his sexual exploits and how much money he was gonna make on this next deal he was working on. The walls are "paper thin". I managed to make it until 5:15 before I could not longer take it and got up to take my shower, only to find that the toilet was not the only thing that would not drain. Apparently, the pipes had backed up into the tub.
I reported the tub, toilet, and "pimp daddy" to the front desk when I left for work, and again heard "I apologize, Sir!" but was assured that all would be remedied.
When work was done, as instructed, I called the hotel for shuttle service back to the hotel from the Oakland City Center where they dropped me off, but even though they advertise shuttle service until 8pm, they regretted to inform me that their driver was also their valet, and I would need to find alternate means of returning. So i had to walk 10 blocks because there was not a cab in site. When I arrived at the hotel, guess what I heard? "I apologize, Sir, for any inconvenience this may have caused."
I arrived at my room to find a Do Not Disturb Card on my door and a note that said "Sorry for not servicing your room, but we respect your privacy." I entered to find the tub and toilet still in its state of disrepair.
I tried to log onto my computer to write a review, but it appeared that my room had been cut off from accessing my internet privileges. I called the front desk... "I apologize, Sir, but our internet is from an outside vendor, and you have to take this up with them..." An hour later after 37 minutes on hold, i managed to get my account straight.
So here I am... regretting every minute that my client booked me in this hotel. I feel disgusted that they paid over $500 for two nights that have been worse, in my experience, than staying at a Motel 6.
I am sure many of you can overlook these little things, because the view from my room is fantastic, but that view is not of this hotel. Some people like saying that they stayed in a pricey hotel, but it still has to have a value added side to it.
In my travels, I have stayed in everything from the cheap dive motels to the Waldorf Astoria in New York, and this has to be the worst value for the price that I can speak of. At least in a dive you expect the worst. I hope that this helps you decide where to stay on your next visit to Oakland, I know the next time I come, I am going back to the City Center Marriott.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.