This hotel is really well-situated in Jack London Square. It's also a very short stroll to the Sunday Farmer's Market. Walkers will enjoy the proximity to downtown, Chinatown, numerous smaller restaurants, as well as the BART station.
I arrived on a Sunday and was pleased with the positive energy of the check-in staff, but was bummed that the elevator was out of order. I was thrilled to be upgraded and even happier to have a room with a balcony that overlooks the nicer side. And was tickeled by the poolside fashion show.
If only I knew what the night would bring.
One my first night, the room A/C was so, so, so very loud. It rattled, it hissed, it wheezed, it shook. It was annoying. It disturbed my sleep. I live in New York City and am used to noise, but man oh man, the noise was a major downer. I reported the issue the next morning and was told an engineer would investigate.
Unfortunately, I don't think an engineer was sent. In fact, a different receptionist admitted that the hotel is aware of the noise.
Because the hotel was booked, I was stuck staying in the same room.
Also crappy was later learning that another part of the hotel had a working elevator. I paid $299, plus taxes, for a second relatively sleepless night and a broken elevator.
The last bad, but then better, issue was that my checkout receptionist told me I couldn't get a shutte ride to the BART station because it was midday. Didn't matter that the vans were parked. Fortunately, the valets overruled her and wound up taking me and another man to the train.
Considering the third receptionist was aware of the A/C issue, why was she unwilling to say "yes" to the van ride? Why didn't any of the receptionists offer meal vouchers at the restaurant as a way to soften the terrible-ness of the god-awful noise in my room. A small gesture would've gone a long way - especially since I selected this hotel based on two things: TripAdvisor and The New York Times.
Oh well. At least I really enjoyed Oakland!