The Waterfront Hotel reminds me of a set that was built of a hotel lobby for a movie shoot. You come in, there's a fireplace roaring, it's well decorated and the staff is super helpful. Great! Boutique Hotel at its finest right?
So when I got off the elevator, I thought I was transported to the wrong hotel. The carpets are ugly and dingy. The hotel just feels old. Walked down to my room, which has a nice balcony, and some old furniture. The TV is huge. The bathroom is small with a shower and no tub. The room is just alright.
Here are my other issues:
- The Fitness Center is closed. I found this out when I followed the signs and it led me to a wing under renovation with concrete floors. I guessed the room with the mirrors was the fitness center. This was confirmed by the front desk. Would have been nice to know that at check-in. They said they had a temporary exercise room in an out building. This room was suuuper small and inadequate. When I asked about the fitness center they mentioned at check in, the front desk clerk simply went to Bing Maps and printed out a list of gyms in Oakland.
- The hotel guide says they have a shuttle that will take you within 4 miles as a courtesy. Great. We walked to dinner and decided to call the shuttle to avoid the unsavory industrial areas after dark. The hotel explained the shuttle was only operating from 4PM to 6PM. Who the hell needs a shuttle then? Perhaps seniors who are hungry. When I asked back at the desk, that time was not only confirmed but explained that the shuttle would take you places on the half hour. This makes absolutely no sense as it's an on demand shuttle. What if I get there at 4:10PM? Do I have to wait until 4:30? Ridiculous.
- It's cool they give you a small bottle of wine, but there's no fridge in the room. Which is odd. Not even a mini-bar. They maybe want to look at offering you the wine and allowing you to get it later in the evening.
So overall, this is a boutique hotel that is only boutique in that its not part of a large chain. It doesn't have the level of service that I would expect from a boutique property. I'd pass. And also recommend a renovation for everything but the lobby and meeting rooms.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.