First, I am a very loyal hilton honors member for fifteen or so. I have never complained about a hilton until now.
After a pleasant enough check in, we made our way to the room. After walking in, my wife and I both smelled the same thing, a faint urine smell. Gross, but we were too tired to move after a long drive and we knew we would only be there until an early flight, less than 10 hours. And we don't usually complain, we could deal with it.
Then I asked if I returned my car to the rental center if I could get picked up by the shuttle. No problem we do it all the time. Just call when you have the car returned and checked in. That's a laugh. I called back to the hotel, and they said they would send a shuttle, just stand outside in front of avis so you don't miss the van. After an hour of waiting in the cold, I finally was ticked off enough to call back. The answer, I'm sorry who did you talk to, I was on break and it looks like no one sent the shuttle. We will get another one out there, stay outside. So after an hour ans twenty minutes in the cold., they finally showed up from a mile away. Great service. If I knew this I would have walked or gone to the airport and taken a cab.
It was too late to get dinner with my wife, but heck they did offer coupons to their restaurant, of course by the time they came I was already in bed for my early flight and I had to get up to answer the door.
I will never stay here again and I recommend the same for you. And don't do it on a Raiders game night it was loud and full of drunks. A few cops.
Watch out for this hotel. But it is close to the airport.
- Also Known As:
- Hilton Oakland Airport Hotel Oakland
- Hilton Oakland Airport Hotel
- Hilton Hotel Oakland
- Hilton Oakland
- Oakland Hilton
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