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“Good Option for Park and Fly” 4 of 5 stars
Review of Hilton Oakland Airport

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Hilton Oakland Airport
3.5 of 5 Hotel   |   1 Hegenberger Rd, Oakland, CA 94621   |  
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Park, Stay, Go!
Ranked #13 of 48 Hotels in Oakland
Merced California
Top Contributor
93 reviews 93 reviews
26 hotel reviews
Reviews in 56 cities Reviews in 56 cities
35 helpful votes 35 helpful votes
“Good Option for Park and Fly”
4 of 5 stars Reviewed November 15, 2012

We stayed one night here before flying out of Oakland. We used the Park n' Fly package which was well worth the price given the secured parking provided at the site. The site is fenced and has a controlled entry point. Airport shuttle service is provided every half-hour. Call on return and same schedule applies. The rooms were clean, quiet and adequate for a short stay.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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426 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Mobile, Alabama
Top Contributor
79 reviews 79 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 14, 2012 via mobile

I booked through Hilton's website as a Gold HHonors member. But upon checkin they did not have my number. No Hhonors desk person to check in with either. They acted as though they were doing me a favor providing free WiFi. And even though I am paying full freight, I still have to pay for parking. In Oakland?

Room is OK but far from the front desk. Glad it wasn't raining. The room is large but starting to show wear, especially the vanity. The tub was slippery and there was no mat. Room was on first floor with large sliding glass door overlooking the grounds. Does not feel especially secure in...Oakland.

Typical CA service level. As a near-native, I should have expected it not to be very solicitous.

Breakfast was good. Expensive. My chair had a too-short leg.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 5, 2012

There was too many fees. Wifi was $12. Parking was $12 a day. The pool was cold. The TV did not work. They said we could get movies for free and then added it on the bill. I had to get a print out of our charges and have them remove it. These day hotels have free breakfast, free wifi, free parking. I was not impressed at all with this Hilton. It for sure did not meet the Hilton standards.

Room Tip: Go else where or just plan on paying a lot more then what they quote you.
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clarita, California
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 5, 2012

this hotel is very much an airport hotel...a lot of business travelers, but the location is convenient to the airport and the price is very good for the San Francisco area. Rooms are clean and big but some of the buildings are far away from the lobby. The restaurant is connected to a bar that looks like a converted meeting room. The bar food was okay but the guys working there were really nice and efficient.

Room Tip: rooms are located in separate buildings separated by covered walkways so if you don't like to wa...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
libraryladyfo
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 5, 2012

I was here for an American Cancer Society's business conference, and the meeting rooms were fantastic as were the meals that they provided! I am a health coach by trade and help people lose weight and learn healthy habits, so it was very nice to have so many healthy choices at meal times (even the snacks!)
Rooms were LARGE, beds comfy and parking plentiful. Close to Oakland airport and their shuttle runs frequently.

Room Tip: It would be nice to be in the building that the lobby is in, but being in building 3 was really no b...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, FL
Top Contributor
67 reviews 67 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 26, 2012

We just spent one night here since our flight was into Oakland after 7 p.m. and I picked the Hilton because it had a shuttle from the airport and a sports bar where I thought we could eat without leaving the property. Yeah. Sports bar was packed with Raiders fans, no host/hostess in sight, I finally asked a security guard if anyone was in charge and he said nope, maybe try the regular restaurant. It was just after 8 but the restaurant was no longer seating anyone. Long story short, a nice guy from the front desk (Charles Kong) offered to have a Hilton driver take us to a sushi or burger place nearby, but we really wanted a sit-down place with cocktails, so we opted for room service, and he very nicely comped us for an appetizer and dessert. Half our fault we didn't know there was a home game, half Hilton fault for having no personnel dealing with the sports bar.

Room was average, comfy bed. It was quiet, even with all the boisterous fans. 10 feet of open wall that should have accommodated a mini-fridge, and of course, wifi was not free. What made me a fan was the next morning, we needed to get to the car rental area of the Oakland airport, and an inquiry in the lobby had the nicest gentleman taking us on the hotel shuttle to the car rental (which is normally a packed shuttle ride from the terminal). We figured we'd just get a ride to the terminal and take the airport shuttle, but he took us directly to the rental area. Kudos for this.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Downingtown, Pennsylvania
Top Contributor
103 reviews 103 reviews
26 hotel reviews
Reviews in 53 cities Reviews in 53 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 24, 2012 via mobile

Had to stay here because Hilton Garden Inns were full. Will not do that again.
How about $12/day parking, and oh, you want internet access in your room, that will be another $12/day.
I thought piracy was illegal?
In the days of Marriott Courtyards and Hilton Garden Inns and even the nicer Hamptons, places like this are on there way out.
Front desk staff was very professional when I started to comment about the hidden charges One of the better aspects of this property. My room was clean, quiet, and somewhat modern. Ask for room on 3 floor if you do not want to hear footsteps all night.

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Oakland Airport

Address: 1 Hegenberger Rd, Oakland, CA 94621
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 48 Hotels in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Oakland Airport 3.5*
Number of rooms: 363
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Also Known As:
Hilton Oakland Airport Hotel Oakland
Oakland Hilton

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