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“the Golden Rule” 3 of 5 stars
Review of Hilton Oakland Airport

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Hilton Oakland Airport
3.5 of 5 Hotel   |   1 Hegenberger Rd, Oakland, CA 94621   |  
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Ranked #14 of 48 Hotels in Oakland
Mobile, Alabama
Top Contributor
79 reviews 79 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
“the Golden Rule”
3 of 5 stars Reviewed November 14, 2012 via mobile

I booked through Hilton's website as a Gold HHonors member. But upon checkin they did not have my number. No Hhonors desk person to check in with either. They acted as though they were doing me a favor providing free WiFi. And even though I am paying full freight, I still have to pay for parking. In Oakland?

Room is OK but far from the front desk. Glad it wasn't raining. The room is large but starting to show wear, especially the vanity. The tub was slippery and there was no mat. Room was on first floor with large sliding glass door overlooking the grounds. Does not feel especially secure in...Oakland.

Typical CA service level. As a near-native, I should have expected it not to be very solicitous.

Breakfast was good. Expensive. My chair had a too-short leg.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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510 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Orange, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 5, 2012

There was too many fees. Wifi was $12. Parking was $12 a day. The pool was cold. The TV did not work. They said we could get movies for free and then added it on the bill. I had to get a print out of our charges and have them remove it. These day hotels have free breakfast, free wifi, free parking. I was not impressed at all with this Hilton. It for sure did not meet the Hilton standards.

Room Tip: Go else where or just plan on paying a lot more then what they quote you.
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clarita, California
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 5, 2012

this hotel is very much an airport hotel...a lot of business travelers, but the location is convenient to the airport and the price is very good for the San Francisco area. Rooms are clean and big but some of the buildings are far away from the lobby. The restaurant is connected to a bar that looks like a converted meeting room. The bar food was okay but the guys working there were really nice and efficient.

Room Tip: rooms are located in separate buildings separated by covered walkways so if you don't like to wa...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
libraryladyfo
Top Contributor
68 reviews 68 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 5, 2012

I was here for an American Cancer Society's business conference, and the meeting rooms were fantastic as were the meals that they provided! I am a health coach by trade and help people lose weight and learn healthy habits, so it was very nice to have so many healthy choices at meal times (even the snacks!)
Rooms were LARGE, beds comfy and parking plentiful. Close to Oakland airport and their shuttle runs frequently.

Room Tip: It would be nice to be in the building that the lobby is in, but being in building 3 was really no b...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Panama City, FL
Top Contributor
74 reviews 74 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 26, 2012

We just spent one night here since our flight was into Oakland after 7 p.m. and I picked the Hilton because it had a shuttle from the airport and a sports bar where I thought we could eat without leaving the property. Yeah. Sports bar was packed with Raiders fans, no host/hostess in sight, I finally asked a security guard if anyone was in charge and he said nope, maybe try the regular restaurant. It was just after 8 but the restaurant was no longer seating anyone. Long story short, a nice guy from the front desk (Charles Kong) offered to have a Hilton driver take us to a sushi or burger place nearby, but we really wanted a sit-down place with cocktails, so we opted for room service, and he very nicely comped us for an appetizer and dessert. Half our fault we didn't know there was a home game, half Hilton fault for having no personnel dealing with the sports bar.

Room was average, comfy bed. It was quiet, even with all the boisterous fans. 10 feet of open wall that should have accommodated a mini-fridge, and of course, wifi was not free. What made me a fan was the next morning, we needed to get to the car rental area of the Oakland airport, and an inquiry in the lobby had the nicest gentleman taking us on the hotel shuttle to the car rental (which is normally a packed shuttle ride from the terminal). We figured we'd just get a ride to the terminal and take the airport shuttle, but he took us directly to the rental area. Kudos for this.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Downingtown, Pennsylvania
Top Contributor
119 reviews 119 reviews
29 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed October 24, 2012 via mobile

Had to stay here because Hilton Garden Inns were full. Will not do that again.
How about $12/day parking, and oh, you want internet access in your room, that will be another $12/day.
I thought piracy was illegal?
In the days of Marriott Courtyards and Hilton Garden Inns and even the nicer Hamptons, places like this are on there way out.
Front desk staff was very professional when I started to comment about the hidden charges One of the better aspects of this property. My room was clean, quiet, and somewhat modern. Ask for room on 3 floor if you do not want to hear footsteps all night.

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idaho
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed October 22, 2012

Stayed here one night to catch an early flight the next morning. The room was in the older part of the facility and was musty and stale. Mold in the shower, coffee maker didn't work, etc. It was the night before a Raiders game and there was a big party going on in the hallway until 1:00am. I would not stay here again.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles K, Front Office Manager at Hilton Oakland Airport, responded to this review, October 24, 2012
Thank you so very much for taking the time away from your busy schedule to fill out a review in reference to your most recent stay with us. From the valuable feedback we receive from our many guests, we are better able to address and correct issues that are brought to our attention.

In reading your comments, I can assure you that we take room smell very seriously and have addressed this issue and your comments with our housekeeping managers, supervisors, and our engineering team in regards to retraining on preventative maintenance and room inspections prior to guest arrivals. It is more than an inconvenience to our valued guests when their expectations are not met. There is no excuse for the impression which we have made upon you. We strive to surpass guest expectations and our staff is naturally inclined to please others, so it is highly unusual for us to have caused this negative impression. We are constantly working hard to be proactive and avoid situations like these in the future.

I understand your hesitation in staying with us again in the near future; however I hope that if your future travels bring you back to the East Bay Area, that you give us another opportunity to be of service.

Please contact me so that I can personally invite you back to our hotel and restore our reputation with you.

Warmest regards,

Charles Kong
Director of Front Office
Hilton Oakland Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Oakland Airport

Address: 1 Hegenberger Rd, Oakland, CA 94621
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 48 Hotels in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Oakland Airport 3.5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Hilton Oakland Airport Hotel Oakland
Oakland Hilton

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