I must start off with the staff. THEY deserve 5 Stars!! They were kind, accommodating, and right there for what ever they "could" do.
The courtesy shuttle will take you pretty quickly to where ever you need to go within the radius, which does include the BART so really they take great care of you there :)
Breakfast was there but not over the top. The only "Hot" is the make your own waffle, pretty standard in most hotels these days. Top your waffle with yogurt if there is any available, or ask and the sweet lady will get you one. Selection of white or wheat toast or English Muffin, no bagels :(. You will not find any protein in this breakfast, no eggs, no sausage... nothing along that line. 2 Juice choices, and apples or oranges, no bananas. That said the "guest" all but mobbed the poor lady trying to keep up with them as they even grabbed the food from her hands! Unreal!
Many international tours coming in or leaving out to the airport. Perhaps things are done differently in there home country.
The 2 star is from the EXTENSIVE remodel. To be awaken by slamming doors or the drilling the walls in the next room is not what we looked forward to. The floors were being re-treated and constantly taped off. Ice machines taped off, stair wells taped off, Fitness Room closed for ??? Looked fine through the window in the door. Front door was broken and if you closed it, oops it locked! So it had to be kept open, brrrrrr!
Our room was clean, but... the desk chair arm was falling off, and desk was turned around to hide the broken drawer in it Bathroom is adequate, but again, the tub is small and... uh mmmm a bit scratched up and worn. Fridge kept things a little more that cool but don't expect to keep ice in the freezer. Interesting little "closet" (no rod) to put your luggage. Freestanding Armoire to hang your clothes. OK for an overnight kinda small other wise. Bed was very comfy, and the pillows were very fluffy, read soft. There are 5 per bed so you can stack them up :)
Perhaps a better idea would have been to close off a floor at a time, i.e. don't rent those rooms while working on that floor.
Stay here again? Maybe if we call first to see if there is a remodel planned.
Rooms on the upper floors have windows that open wide, great for fresh air on nice days.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.