Booked on-line through 3rd party. When I arrived, I was given a room on 3rd floor opposite the elevator bank. When I entered the room and opened the curtains, I realized that the room faced the 880 Freeway. The road noise was ridiculous. I went back to the front desk and asked for a room on the back side of the hotel, which faces the bay. My goal was to get away from the road noise, not to secure some fabulous water view. I was told that an "upgrade" would cost an extra $50 a night, but they would be able to give it to me for an extra $25 a night. It felt like a classic bait and switch. I started to get angry, but realized that wouldn't help my cause. The manager on duty, Josh, stepped in and realized he should try to appease me for some reason. He changed me to a room facing the water, but insisted that it would have to be on the first floor. There was no upcharge. The area surrounding the hotel is perfectly safe, but the neighborhood on the other side of the freeway is a bit shaky.
I was pleased with the way Josh handled the situation, and was perfectly pleased with my new room.
Overall, the rooms and the property are a bit dated. Everything was relatively clean, but decor was circa 1980's. The continental breakfast was decent. Coffee available all day and free newspaper in breakfast area.
The issue that dropped this hotel to 2-stars was when I noticed black mold growing on the ceiling in the bathroom. It was clear that there was a leak from the bathroom on the floor above coming through the ceiling, and mold had started growing. This is a very dangerous health hazard, and I was amazed that nobody had noticed this before. I reported the problem at the front desk when I checked out. The gentleman at the desk took it under advisement, but didn't seem overly concerned.
I will never go back to stay at this hotel.
- Official Description (provided by the hotel):
- Oakland's most unique waterfront hotel located in the heart of the Bay Area. Our location provides easy access to San Francisco, Alameda, Berkeley as well as the famed Napa and Sonoma Wine Country. ... more less
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- Also Known As:
- Executive Hotel Oakland
- Executive Inn And Suite