Several weeks prior, I made reservations for a handicap accessible room for two nights, August 7th and 8th at the Executive Inn and Suites. When I arrived about 6:45 pm on August 7th, I was told that there were no handicap accessible rooms left. I asked what they could do for me with another room or hotel, but the clerk said there wasn't anything she could do since they were oversold. I think she really just thought I was going to just leave. I then asked for the manager and one did come quickly. She said they did have one regular room on first floor, but it wasn't designated as handicap accessible. I said it has to be big enough for wheelchair to get into the bathroom, so it might work. They offered to take me to the room and show it to me. It took all of five minutes for the clerk to show me the room and we went back to the front desk so I could sign in. When we got back to the front desk the manager said the another desk clerk has assigned that room to another incoming guest while I was looking at it and that was the last room they had. She was at the front desk when it happened, but she didn't stop the room from being given to some else. She told me was now trying to get me a room at the Comfort Suites at the Oakland Airport for this night. And that if I checked with back with them tomorrow they might have room for the second night at the Executive Inn. I guess being offered the possibility of a room being available for August 8th was so they only had to comp me for one night at the Comfort Inn.
I have stayed at the Executive Inn before on business trips, but it has been some years since I have been back to the Bay Area and Executive Inn management is sure not the same. I used to suggest the facility to people who were looking to stay on the Oakland side. I obviously will not be recommending it anymore.
Comfort had one room left on the first floor and since my disabled wife had been in the car for hours I didn't want to spend a lot of time trying to get another room. The room was a regular room, but big enough for the wheelchair. It is not the same grade of facility, but at least their staff was helpful.