The hotel was very nice. I originally walked into what was called the Bayside hotel and come to find out the prices were a little more expensive than what I was looking for and went next door to Executive Inn, which was explained to us as the sister hotel. The room that was clean and spacious and after a long day was what I needed. I called down for a few items and they brought them up in a timely manner. The gift shop was a wonderful little store that had snacks and drinks when you really wanted something to munch on.
The morning that I checked out, we had a issue with printing our boarding pass in the business center and still had to get ready to leave for our flight. I was running pretty behind, so I stopped by the front desk to ask for assistance. I spoke with Frederick, and I'm pretty sure he could tell I was in a rush, so he asked me to write the confirmation and my info down and he would check me in and print my boarding pass. He also asked if I was going to be checking out shortly and I told him I was. By the time I came down stairs, my bill and boarding pass were ready and I was out the door.
What a fabulous service that was. I believe customer service isn't just serving the customer, but being able to read the customer. Excellent Job! I will definitely be returning.
- Official Description (provided by the hotel):
- Oakland's most unique waterfront hotel located in the heart of the Bay Area. Our location provides easy access to San Francisco, Alameda, Berkeley as well as the famed Napa and Sonoma Wine Country. ... more less
- Reservation Options:
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- Also Known As:
- Executive Hotel Oakland
- Executive Inn And Suite