I stayed in the suites building for a few nights because I family member passed. Upon our arrival we were directed from the main building called the Executive Inn to the suites building which is now called The Bayside Hotel. I want to keep my review positive, but I would like to highlight that the man at the front desk at the Executive Inn. I believe his name was Miguel? Anyway, he was a very unpolished employee. He was chewing on food, his shirt was not tucked in and he did not seem to know what was going on? I don't blame him though? The poor guy was pretty busy and seemed to be alone at the reception desk.
I asked in there was a supervisor to help him, and he informed us that he was the manager on duty? I must say that I was little perturbed because he just didn't come across as management material. But, nonetheless he did his job and I don't hold him responsible for being so busy.
Things turned for the good as soon as we walked into the suites building. We noticed that it was a whole different world? Everything was crisp and new, it smelled good, it was beautiful and the service was amazingly different and polished.
I will start off with the manager Jay. He was beyond a dedicated employee, and he was amazing. He was inviting, warm, professional, polished and a true gentleman. This young professional went beyond the call of duty on several occasions. I hope that his boss recognizes what a gem he has on his hands. I told Jay all about my sisters passing and I got so emotional because he listened to every word I had to say. I was almost about to cry and he reached over handed me a tissue and walked over and offered my a genuine embrace that I accepted. He told me his grandmother had recently had a serious surgery due to cancer and he got a little emotional too. He shared some kind of words that really helped me process my sisters passing. What stood out the most is was a statement he made. He said. "Energy transcends time & space, and although your sister has passed? Her energy will transform and become part of the universal consciousness. I believe your sister is part of the great cosmic consciousness now, and she will always be there in the stars, in the wind, in the ocean, in the flowers, in all the beautiful things in the universe." I was blown away, and I felt a sense of peace in my heart after this conversation. I believe that the universe spoke too me through this young man.
I also want to commend Heather for her friendliness and her great spirit. She was able to make sure she got a hold of me as soon as some flowers I was expecting arrived, and I was afraid that I would be gone before I left the hotel. She was as friendly ad warm as Jay. I also met Chanel who was a beautiful and very professional young lady, she drove me a few times to BART, and her pleasant demeanor impressed me. With such a beautiful location and the amazing staff! I can foresee a great future for this little gem of a hotel. I live in Chicago and I am not sure when I will be back, but when I do come back I know exactly where to stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much Michele for sharing your experience with us. I was very touched by your review and my deepest condolences go out to you and your family.
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I wanted to let you know that I do recognize our amazing staff including Jay, Heather and Chanel, and I thank you for sharing your great experience.
We look forward to having you back with us in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.