This hotel was a nice surprise and still a bit of a mystery. I was very concerned as I exited 880 to reach this hotel. Gang graffiti/dark exit. Then there was the hotel sign. I thought based on the very 80's look (not retro/just out of date) that this place be stuck in the 80's as well. Again, what a nice surprise! The interior was wonderful and updated. Initially I was 'upgraded' to a very large suite which it turned out was at the end of the last building which has been recently renovated. While it did face the water to some degree and had a great view of SF, it wasn't for me as it also faced the freeway with a ton of noise. No problem though. The manager was great and moved me right away to the type of suite I had requested (King/Waterfront). I even got an early check-in! I still had a fantastic view of SF and of the water/ducks/sunset/people watching on the path. My room was very clean and spacious. However, next time I will ask for a room in the main building. While the building I was in was recently renovated and quite lovely, there is no one there (staff wise). As a single female business traveler I felt a little uncomfortable walking back and forth between buildings at night without anyone around (I was at the far end of the building and on the 3rd floor) to get a coke, etc. However, I think for couples this area might be really nice for more privacy. My only complaint is with the level of information given at the front desk. Initially a young lady checked me in. She was very sweet but I received no information about the hotel. When I asked for a room change, again no additional information. As it end up, not only is there are a lot of great things to know about this place! One - there is a bar that is open in the evening, but better yet, on certain nights the bartender prepares meals! I found this out by walking by the bar after going out and finding food for take out. On certain nights he cooks. Examples are meatloaf, steaks, chicken, etc. And extremely reasonably priced! The dinner I missed was only $10 and based on the plates of those who were eating (they were scraped clean), it must have been good. I also didn't receive information on the internet access/password, nothing about breakfast, etc. Ends up they have a T1 for free! Overall I'm quite happy with the place. I think there are a few things they could do to improve their business/profits that are easy fixes but it won't hinder me from staying here again or recommending this hotel.
If traveling alone as a woman - consider asking for a room in the main building where the front desk...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 6, 2013
Thank you for choosing to stay with us and sharing your experience! I am glad that you enjoyed your stay with us, and that it was more than you expected.
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I wanted to let you know that our suites building is turning into its own hotel called The Bayside hotel in a few weeks, which means it is now fully staffed, 24 hours a day. As a guest in the Bayside hotel you will still have access to the pool in the main building, as well as the bar at night.
Our bartender prepares meals every now and then, and they are very popular among our guests. I'm sorry that our front desk did not inform you of all of our amenities and services. Our front desk team is supposed to inform you of all of our services at check-in. I will bring this up in our next staff meeting to make sure it does not happen again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.