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“Average Stay” 3 of 5 stars
Review of Red Lion Hotel Oakland International Airport

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Red Lion Hotel Oakland International Airport
3.0 of 5 Hotel   |   150 Hegenberger Rd, Oakland, CA 94621 (Formerly Park Plaza Hotel)   |  
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Hotel amenities
Special Offer
30% off & Free Breakfast
Ranked #16 of 48 Hotels in Oakland
Chicago, Il
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Average Stay”
3 of 5 stars Reviewed July 10, 2014

For quick layovers this hotel is adequate. The front desk staff were terrible. The service gets 0/5 but the convenience to the airport and "budget" prices are the hotels saving graces. The room was clean but required updating. On check out the front desk staff was speaking on the phone to a friend and let us know as much... very unprofessional. If you are looking for service, don't stay here, you will probably be extremely irritated.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service

Review collected in partnership with Red Lion Hotels

Helpful?
Thank 50Statevoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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274 reviews from our community

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Oakland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 7, 2014


At checking in the manager that checked us in was very rude, she went on to tell us that they were booked up, and if we don't want our rooms she could sell them to someone else at a higher price, then stood
There looking at us & said do you want your rooms or not!! I couldn't believe what I was hearing, I booked 2 rooms for 3 nights, I thought I would have been treated better then that, we had flown in and where all tired, we kepted the rooms, I wanted to just go somewhere else after being treated like that but it
Was late and felt like we had no choice. We stayed out back in a different area then the main Hotel, the area is not very nice, my family & I did not feel safe & it
Was clean but smelled old. I would not come back and stay again.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service

Review collected in partnership with Red Lion Hotels

Helpful?
2 Thank Tina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RL_Customer_Care, Front Office Manager at Red Lion Hotel Oakland International Airport, responded to this review, July 17, 2014
We aim to consistently deliver a courteous and professional check in and stay to our guests and I would to apologize for the lack of service you received. Thank you for bringing this matter to my attention and I would like to assure you that these issues will be addressed accordingly.
I We are actively working to improve service levels and your feedback has proved to be invaluable.
Sincerely,
Carmela Royce
Front Office Manager
Red Lion Oakland International Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Oakland hotels

Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 20, 2014

They were friendly, attentive and I felt I received more than the hotel rate might suggest. I definitely recommend staying here. The complimentary shuttle to the BART station made getting to our meeting in S. F. across the bay super easy (they even sent the shuttle when we called after returning to San Leandro on the BART). The only thing I missed was some kind of bench out front when waiting for the shuttle to arrive ... please ... :o) ... I would love to stay there again. The ice machine on the 6th floor makes a noise like a distant drum, which I am sure they can fix, and the waiter at breakfast didn't listen at all when I gave my order, but changed it promptly.

Room Tip: The room with a balcony was a nice option. I recommend asking for it.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank RobinGriggsWood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 20, 2014

I would like to start this review by saying I am usually an very patient I have never written a bad review in my life but the service at the Red Lion was atrocious! I travel on average 3 times per month and have never had a worse experience. When I walked into the hotel there was a large line of at least 12 people waiting in front of me. I travel for a living and have never seen a check-in line this long at any hotel I have ever stayed in, including las vegas hotels. While 12 people may not sound like I waited for over an hour to check in. It was almost comical how long and slow the line was with no extra effort from the women behind the desk to speed things up or even offer an apology. There were two people standing behind the desk but only one person checking people in, extremely slowly. I waited for well over an hour to check in!!! which I find unbelievable. Everyone in line with me was extremely frustrated and a women with two kids in front of me said it had been 2 hours from the time she scheduled her shuttle pick up to check in ( the airport is 1.5 miles away! While we were waiting in line one of the customers who checked in before me called the desk shortly after going upstairs and her room had not even been made up. I would never ever stay here again even if I had to pay triple at any other hotel in the area!

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service

Review collected in partnership with Red Lion Hotels

Helpful?
1 Thank Marisa I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RL_Customer_Care, Corporate Customer Care Department at Red Lion Hotel Oakland International Airport, responded to this review, July 9, 2014
Thank you taking the time to comment about your recent stay with us. I would like to truly apologize for the inconveniences you experienced when you arrived at our hotel. I can understand how the long wait to check in can affect the quality of your stay and this is definitely not how we want your stay with us to begin.
Please be assured that this will be addressed accordingly with our staff to prevent a situation like this from happening again. Thank you for being a valued guest and we hope to have the opportunity to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 19, 2014

Location is terrible and staff are so not friendly. Stayed here for a week and housekeeping did bare minimal. Carpet is gross and I had a 2 year old who of course wants to play on the floor. Restaurant food was horrible . I ordered a basic french toast breakfast and it was gross and not fully cooked and they refused to give us a refund .

  • Stayed June 2014
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank lianasmomee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RL_Customer_Care, Corporate Customer Care Department at Red Lion Hotel Oakland International Airport, responded to this review, July 9, 2014
Thank you for taking the time to comment about your recent stay with us. I do want to apologize for any unprofessionalism that may have been shown to your during your stay. I would also like to apologize for you room not being properly serviced by housekeeping during your stay as well. We certainly understand why that would have an effect on the quality of your stay and I would like to assure you that this will be addressed accordingly with all of our staff.
We strive to provide all our guests with the high quality of service that we maintain throughout all of our hotels. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
alma, mi
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 17, 2014

Great Price on priceline and very nice rooms, close to the airport so it was a great place to stay. The only negative comment i have is that there are 3 different buildings that guests stay in and that was confusing to know which building your room was in.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Teela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 5, 2014

It was clean, quiet and affordable. Nice to have a restaurant on the grounds and also very close to the BART (train) and O.Co. Very close to the airport, and the free shuttle helped get you to and from the airport as well as the BART stop.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Joe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Red Lion Hotel Oakland International Airport

Address: 150 Hegenberger Rd, Oakland, CA 94621 (Formerly Park Plaza Hotel)
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 48 Hotels in Oakland
Price Range (Based on Average Rates):
Hotel Class:3 star — Red Lion Hotel Oakland International Airport 3*
Number of rooms: 189
Official Description (provided by the hotel):
The Red Lion Hotel Oakland International Airport hotel in Oakland, California offers superb Three-Diamond, full-service accommodations where personal service and comfort will give each guest a memorable experience. Our beautiful Oakland, California hotel is located halfway between San Francisco and San Jose, California located in the heart of the East bay. We are minutes away from the University of California at Berkley, California State University East Bay, Stanford University and San Jose State University, as well as numerous community colleges. Also be sure to visit Jack London Square bustling with unique shops, restaurants and nightlife. If your leisure time allows, please make Bay Street Mall a priority for all of your retail shopping needs, this shopping center, located less than 18 miles from the hotel, features a variety of specialty shops as well as known retailers such as Coach, Abercrombie and Fitch & Nike just to name a few. The Red Lion Hotel in Oakland, CA is also fortunate enough to have nearly forty well-established houses of worship nearby, including First African Methodist Episcopal Church, Allen Temple, Buddhist Church of Oakland, Church of Jesus Christ of Latter Day Saints, and Temple Sinai & Jehovah's Witness Oakland Central. Weddings, Bar/Bat Mitzvahs, Quinceañeras and Corporate Events are our specialties, with meeting rooms ranging from our executive boardrooms to Monterey room and our California Ballroom. Red Lion Oakland International Airport Hotel offers complimentary shuttle service to and from the Oakland International Airport from 4:00 A.M. - 11:00 P.M. Our shuttle service also provides transportation to the Coliseum BART Station. ... more   less 
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Also Known As:
Park Plaza Hotel Oakland
Park Plaza Oakland
Oakland Park Plaza

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