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“Just ok stay” 3 of 5 stars
Review of Red Lion Hotel Oakland International Airport

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Red Lion Hotel Oakland International Airport
3.0 of 5 Hotel   |   150 Hegenberger Rd, Oakland, CA 94621 (Formerly Park Plaza Hotel)   |  
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Hotel amenities
Ranked #16 of 48 Hotels in Oakland
Pescadero, California
Top Contributor
52 reviews 52 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
19 helpful votes 19 helpful votes
“Just ok stay”
3 of 5 stars Reviewed April 5, 2013 via mobile

Stayed here one night. Needed something fast and close to airport. Room was ok. Internet WiFi was terrible. Never had a reliable signal. Bathrooms were not clean. Bed was very comfortable. Room was quiet.
Average experience, expensive In comparison.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
    36
    69
    34
    32
    39
See reviews for
46
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
Houston
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 4, 2013

I am a commuter ( I live in Houston but work out of Oakland.) I used the shuttle with no issues. Everyone has been polite even at 12a. I checked in and out with the same front desk crew. The room was clean, fresh towels and the ac worked fine. The breakfast/server were good. Even the shuttle drivers were nice. Super close to the airport. I love it! One non major issue is i got a room near the busy street. You can hear motorcycles and large trucks faintly.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 21, 2013

Overall, decent hotel to catch a plane from, but communication was poor on getting the shuttle from BART to the hotel on a cold, rainy night. Was told shuttle would arrive 10-15 minutes. Got there in 10, waited 15 more, no shuttle. Called and they said the shuttle had been by but we weren't there and that it would be another 20 minutes. They could have communicated better and taken some responsibility. Felt blamed. Lastly, we ended up with what we reserved in spite of that they lost our reservation. Rooms were clean and quiet.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Top Contributor
54 reviews 54 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 15, 2013

The Hotel is very convenient to Oakland International Airport and near the freeways. The room was comfortable and pretty quiet knowing the airport was very close. Front Desk staff was professional and friendly.

Room Tip: The hotel is set up with multiple buildings, ask for a room in the main building.
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 12, 2013

When you can't get someone to answer the phone when you're calling from the airport for a shuttle pick up, you know it's not going to be great. Not a very customer friendly hotel. The staff barely recognizes that you're there. Having said that, after having to call 4 times for a menu, the Asian salad was really great and the avocados were super fresh. The bed is very comfortable, my wifi works fine. I'm not experiencing the noise on the 3rd floor that others mentioned.

So, for a quick business in and out near the airport, it's perfectly fine.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalama, Washington
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 7, 2013

Rooms were good for the price. However, we were there on business and although the wi-fi was free it did not work, nor did the wired connection in the room. Made it a little hard to do business. We were there 3 nights and had to get our room card reset each day, what a hassle after a long day of work. The vacant room next to one of my team member's alarm went off at 4:15 in the morning and kept goin. Notified the desk, said they'd resolve and next morning it went off again. Finally, they have the WORST bartender ever. Don't order anything more complicated than beer, wine or something straight with ice. Also, their bar bill is based on some ponzi scheme set up that is nearly unreadable and by the end you don't save anything during happy hour. Neither I nor anyone on my team will return.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RL_Customer_Care, Corporate Customer Care Department at Red Lion Hotel Oakland International Airport, responded to this review, July 23, 2013
Thank you for providing this valuable feedback so that we can address these areas with our staff. There is no reason, nor is it acceptable, to have a poorly run bar. We apologize tremendously for the experiences you encountered during your stay and we hope you will provide us with the opportunity to rectify these issues so that we can have you back and provide you with the superior service deserved!
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valencia, CA
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 28, 2013

I chose this hotel for proximity to airport and rate. An older property, but the rooms are fairly updated and clean. I had a quiet room at the end of the hall on the 4th floor. I don't think there was anyone staying around me. Close to lots of restaurants and fast food places. Less than a mile from the airport which made catching an early flight a piece of cake. Free parking but not a lot of it. Staff was friendly enough although I didn't see much of them. There is a resaurant off the lobby that I didn't use. Also a work out room and meeting/business facilities that I didn't use.

Room Tip: I think higher floors are quieter - away from elevator.
See more room tips
  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel Oakland International Airport

Address: 150 Hegenberger Rd, Oakland, CA 94621 (Formerly Park Plaza Hotel)
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 48 Hotels in Oakland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Red Lion Hotel Oakland International Airport 3*
Number of rooms: 189
Official Description (provided by the hotel):
The Red Lion Hotel Oakland International Airport hotel in Oakland, California offers superb Three-Diamond, full-service accommodations where personal service and comfort will give each guest a memorable experience. Our beautiful Oakland, California hotel is located halfway between San Francisco and San Jose, California located in the heart of the East bay. We are minutes away from the University of California at Berkley, California State University East Bay, Stanford University and San Jose State University, as well as numerous community colleges. Also be sure to visit Jack London Square bustling with unique shops, restaurants and nightlife. If your leisure time allows, please make Bay Street Mall a priority for all of your retail shopping needs, this shopping center, located less than 18 miles from the hotel, features a variety of specialty shops as well as known retailers such as Coach, Abercrombie and Fitch & Nike just to name a few. The Red Lion Hotel in Oakland, CA is also fortunate enough to have nearly forty well-established houses of worship nearby, including First African Methodist Episcopal Church, Allen Temple, Buddhist Church of Oakland, Church of Jesus Christ of Latter Day Saints, and Temple Sinai & Jehovah's Witness Oakland Central. Weddings, Bar/Bat Mitzvahs, Quinceañeras and Corporate Events are our specialties, with meeting rooms ranging from our executive boardrooms to Monterey room and our California Ballroom. Red Lion Oakland International Airport Hotel offers complimentary shuttle service to and from the Oakland International Airport from 4:00 A.M. - 11:00 P.M. Our shuttle service also provides transportation to the Coliseum BART Station. ... more   less 
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Also Known As:
Park Plaza Hotel Oakland
Park Plaza Oakland
Oakland Park Plaza

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