We booked off discount site, for a place to sleep before a very early flight. traveling with 2 little ones I was unsure the hotel would be nice to us, looked like a place older couples would stay at. But they put us in the west wing of the hotel away from others, and the boys played without complaint. Bed was super comfy and the shower was hot. we ate at the Bistro, it was expensive but good, but the single waitress was SLOW, she needed help with just 5 tables of 2. shuttle was prompt and strict on the time table. very nice stay and quiet for being next to airport.

Arriving at the hotel the front desk clerk said the computers were down. We waited over a hour to get checked into our room. The shuttle took a hour and a half to pick us up at the Bart. Fish and F.F. were fish sticks. When we checked out they had charges on our bill that we didn't make. Cold showers. We told the person working at the front desk about our concerns and I even called after a few days and still haven't heard anything from the general manager. I was told Brian would be contacting me.

We spent one night at the Red Lion prior to an early flight. The hotel is close to the airport and does provide shuttle service to/from the airport beginning at 4:00 AM. We did eat lunch at the lounge and the food was very good. Our room was clean and the beds comfortable with nice linens. The staff was friendly and helpful. Once in the hotel, we didn't venture out. We felt secure in the hotel but Oakland is not the kind of city I would want to walk around in .

Beware - do not leave your car here. Car's are broken into every night - I almost think it is employees that know that you are parking your car and leaving town. I had a confirmed reservation in writing from my travel agent ( Unfortunately I asked her to book this - and she warned me ) and when I checked in - they could not find my confirmation - but found me a room at a higher rate. After my trip - I was double billed - and told that I didn't show up for my travel agent's reservation that they could not find - and I didn't cancel it - so they charged me for that. I am fighting with my credit card company now - trying to deny the charge. To top it all off - the rooms were dirty, the staff rude. If you stay here after reading any of these reviews - you are crazy. Not worth it to save a buck. It will cost you more in the long run.