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Best Western Inn at the Square: Traveler Reviews


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Traveler Reviews

55% Do not recommend
3.0 of 5 stars 27 reviews
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Probably wouldn't return

Best Western Inn at the Square

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2 of 5 stars
RailWarrior 21 contributions
The OC

I was arriving in Oakland by train fairly late at night and wanted somewhere to stay within walking distance of the Jack London Square Amtrak station. The Best Western Inn at the Square is indeed within walking distance of the station -- about a 5-10 minute jaunt through well-lit streets. The Jack London Inn and Waterfront Hotel are also close.

I was a little disconcerted as I walked up the street (Broadway) toward the hotel and saw the Best Western's two neighbors. First I passed a large, rowdy group outside a run-down looking place called the Oakland Metro, apparently a popular nightclub in the area. Next to that was an adult bookstore/movie shop offering 24 hour access for one low price, then the Buttercup Restaurant and the Best Western. I guess you could claim it is ideally located if you're looking to go clubbing and end the night with some adult entertainment. Unfortunately, I wasn't interested in either.

The guy at the front desk was polite enough, but seemed a little sketchy. He had slow jams playing pretty loud on the sound system in the front desk area... setting the mood, I guess. Got my room assigned, two double beds on the first floor, rather than the higher floor I'd requested.

I opened the door and was hit with a musty scent, and a view of the dated-looking furniture, bedspreads and wall art. Though there was a new-looking TV with cable and HBO. There was also free WiFi. The only window faced the courtyard and pool, so I had to keep the curtains closed. The window-mounted air conditioner helped with the musty smell.

It had instructions for locking the deadbolt on the front door, but the bolt wouldn't deploy. Luckily there was also a chain. The bathroom was fine -- everything worked as intended. The walls were VERY thin... I could clearly hear the conversations and toilet flushing in the adjoining room. Though everything looked clean enough, something about the place made me hesitant to walk around in bare feet. They deliver a newspaper in the morning, which is nice.

The location is a quick walk to Jack London Square, which has a nice Barnes and Noble and a number of nice restaurants. It's also about a 15 minute walk to the nearest BART station, which is convenient. You do hear some train horns at night because of the proximity to the tracks.

My AAA guide (a year old) lists this as 3 diamonds, but it definitely seemed less than that -- not nearly as nice as other 3 diamond Best Westerns I've stayed at. When I returned, I checked the AAA Web site, and sure enough, it's now listed as a 2 diamond.

It seemed like some of the rooms facing the exterior rather than the courtyard may have been a bit nicer. It was fine for one night, but reminded me more of a Motel 6 than a Best Western... though for the $79/night I paid, I guess I got what I paid for. I'd have been very disappointed with the room if I'd paid any more.

  • Liked — Close to Jack London Square, BART and Amtrak
  • Disliked — Musty smell and dated decor
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Member since September 09, 2003
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $100 (year-round)
Not great but better than where we were

Best Western Inn at the Square

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2 of 5 stars
TheWanderingVFamily 11 contributions
Victorville, CA
1/1 found this review helpful

After escaping the Jack London Inn we decided to stay here. It was ok. Front desk lady was nice and helpful. The rooms are about average, however the carpeting was really dirty and we were disappointed because we thought Best Western had a little higher standards. There was some mildew on the ceiling in the shower and there were some dead bugs and dirt in the corners of the floor under the sink. Take heed, The Best Western label doesn't really mean anything to us anymore it is not a stamp of a great hotel.
We did get some coupons for meals at the Buttercup Cafe next door and they had a pretty decent breakfast.
If you don't expect too much and just want a place to lay your head down for one night I guess this hotel would be ok. Truthfully I would not recommend the hotel to any of my friends so you can take that for what it is worth. We are a pretty typical family, we just want a clean room with friendly staff this place is lacking.

  • Date of stay June 2007
  • Member since July 07, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $100 (year-round)
Great price and convenience.

Best Western Inn at the Square

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3 of 5 stars
cmg16 4 contributions
Cleveland, OH

this was the cheapest place i could find in Oakland to stay for a meeting for work. The central location and proximity to the BART also meant that I didn't have to rent a car. The hotel was clean, the room was clean, there was a nice courtyard with a pool that made me wish I had packed a bathing suit after a day of sitting on a plane! The attached restaurant had an excellent breakfast even though the "discount" you get from the hotel is nothing to write home about. I think that for the price you would be hard pressed to find anything better or more convenient in the area.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Member since June 06, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $100 (year-round)
Dont recommend staying here,...

Best Western Inn at the Square

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2 of 5 stars
dorenah 1 contribution
West Sacramento
1/1 found this review helpful

When my coworker and I arrived, the people at the front desk said hardly a thing to us and were barely audible themselves. Throughout our entire stay they never said "Hello, thank you, Can I help you?, How are you?, Hi, etc." We had to ask them everything we needed to know about the place, such as where our rooms were located, where the elevator was, where to park our car, if there was a pool and workout room, and check out. They were the worse when it came to hotel/motel courtesy. Also, when all 5 of us checked out, the prices charged for each of us was inconsistent. They said this was because some of us did not book online. In reality, we all had booked online the same day. In the end, we lost our arguement with them. Good thing our employer reimburses us. Also, the rooms were bland and smelled moldy and stale. I have to say the landscaping was lovely. Nearly half the equipment in the so-called workout room was broken. Plus at night, a coworker and I noticed that 2-3 rooms had their doors left open all night with the lights off. It was weird and creepy. Not sure why that was. I would NOT recommend this place to stay at unless you had to. I wont stay here again.

  • Date of stay March 2007
  • Member since March 16, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $100 (year-round)
Close to Jack London Square, but not a great hotel.....

Best Western Inn at the Square

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2 of 5 stars
JBMax 6 contributions
Vacaville, CA
1/1 found this review helpful

I stayed here for two nights for work based on a friend's recommendation. It wasn't a horrible hotel, but I probably would have stayed somewhere else if I had known this hotel was not of high quality. We wanted to be close to Jack London Square so we could walk to local restaurants. In my opinion, it's close proximity to Jack London Square was the best thing about it. It was very noisy (trains throughout the night and lots of street noise). The front desk staff were not very friendly. The room was pretty clean and the bed was comfortable, but the shower had no water pressure and the temperature control was a joke. I was either freezing or being burned. Also, most of the equipment in the 'fitness room' was broken. For $110 a night on a weeknight, you could probably find something nicer (or at least quieter). Five of us stayed there and none of us slept well either of the two nights.

  • Date of stay March 2007
  • Member since March 04, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $100 (year-round)
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Best Western Inn at the Square Also Known As

Address: 233 Broadway, Oakland, CA 94607