This hotel was the worst experience during my paradise vacation to Hawaii. Hmm why did I expect to be greeted as a customer by any of the staff working at this hotel? Not friendly at all. We were in our room 10 mins when our door was unlocked by a man, he looked in and quickly shut the door, turned out he was a staff person, no apology, no knock before unlocking our door...my sister-in-law and I were stunned to say the least. The room smelled of strong cleaner to cover up the odor of dirty carpet & drapes. The ad for a park, sleep, fly package indicates a guard and camera security. I looked at the monitor and couldn't see my car! This place was way too expensive even with the tiny continental breakfast and the total cost was not provided. I had to ask for a detailed receipt of which the staff person glared at me, questioned why, then reluctantly provided the print out. After vacation our flight landed at midnite so we stayed another night, I had to call three times for the "free" shuttle, a van with broken door & seats. We had many pieces of luggage, by then it was 1am. Our key was handed to us and the staff person walked away, no offer to assist us to our room, by the way was located in the back of the building and the overhead lighting was out. To our shock our beds were malfunctioning Sleep Number beds. Nice time in Hawaii to return home with a backache. How can the Econo Lodge corporate office allow this place to display the time honored name?
Construction close to all rooms. Don't allow the staff to check you into a room with a Sleep Nu...
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