Called and made reservation and asked for a quiet bedroom with water view on the top floor. We did not arrive till late in the evening due to busy schedule. We were given room 397. My younger daughter fell asleep due to exhaustion, otherwise I would have requested to change to another room. This room was basically facing the Freeway, extremely noisy, every time a large truck drove by, the entire room would shook. I wish I had brought ear-plugs. During check out, I told the attendant Jay Consuelo that the room was very noisy, it kept my husband, my older daughter and myself awake all night. I asked why they did not honor my request by giving us a quiet room, they did give us a bedroom on the third floor with a peek of the water view. Mr. Consuelo did not answer my question, he asked if my window was left opened?! I did not want to be rude , therefore I answered it did not make any difference, the room was noisy due to the location, and No I did not leave the window opened. He then gave me his business card and told me to contact him directly to make any future reservation. I recommend the management team of this hotel to spend a night in this room, they would then have a better understanding of what it feels like to be kept awake all night by freeway noises. Also, this hotel does not have enough parking spaces, the hotel was only 80% occupied when we check in and still it did not have enough parking spaces.
- Official Description (provided by the hotel):
- Experience the BEST WESTERN PLUS Bayside Hotel's stunning views and rooms overlooking Oakland's estuary. We are 100% non-smoking and Eco-Friendly. Our rooms are spacious and beautifully arranged for a relaxing stay. The bathrooms are extravagantly designed with a glass enclosed shower separated from a soaking tub and private water closet. Each room has a microwave, refrigerator & in-room safe. ... more less
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