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“Great short stop” 4 of 5 stars
Review of BEST WESTERN PLUS Airport Inn & Suites

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BEST WESTERN PLUS Airport Inn & Suites
2.5 of 5 Hotel   |   170 Hegenberger Loop, Oakland, CA 94621-1326   |  
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Ranked #8 of 47 Hotels in Oakland
Belfast, United Kingdom
Top Contributor
87 reviews 87 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
“Great short stop”
4 of 5 stars Reviewed July 7, 2014

We stayed here for 2 nights whilst visiting San Francisco. The staff were very friendly, professional and extremely helpful when we needed directions and information on the area. Rooms were very clean and comfortable and the kids really enjoyed the pool (was also a nice suprise to get a heated pool for once!). We stayed in many Best Westerns and have never been too impressed with breakfasts provided however, the breakfast here was definitely a lot better than any of the others.
Very good welcoming and comfortable hotel!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, 4 weeks ago
Dear Guest,

Thanks for your kind comments. I’m glad you enjoyed your stay here and found some of our amenities, like our free breakfast, better than you expected. We focus on providing accommodations, service and amenities that exceed expectations, and I’m glad we met that goal in your case. We look forward to having you with us again soon.

Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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246 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
erie, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2014

Great hotel and staff. Good location to where we needed to be the next day. The breakfast is good but would like to see the pancakes they advertise on the web site. I would recommend this hotel to any one traveling in the area.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, 4 weeks ago
Dear Guest,

Thanks for your kind comments about our convenient location and great staff. We truly value customers like you. I’m glad you enjoyed the breakfast even though couldn’t provide pancakes at the time you were with us. I hope you will indeed recommend us to others and stay with us again when in the area the next time.

Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland
1 review
3 of 5 stars Reviewed July 6, 2014

Weird location, but not a bad hotel. They wouldn't give me my Best Western points as I didn't book through BW website. Not very nice as I spent two night on the summer program. Would stay there again if I needed a Hotel by the airport.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, 4 weeks ago
Dear Guest,

Thanks for your comments. I’m glad you liked our hotel although I do apologize that there was some confusion regarding your points. I hope that issue was resolved to your satisfaction. Most guests are pleased with our convenient location, but I’m sorry it did not satisfy you. Still, I hope you will indeed visit us again when in the area.

Sincerely,
Hotel Manager
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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 29, 2014

Nice place to stay when having a layover or next day flight out of Oakland. Clean and spacious rooms. Theres swimming pool for the kids, hot breakfast in the morning, and the best shuttle driver. He was so kind and was willing to drive us to a near by plaza that had a Walmart and many other fast food choices. It is a 5-10 minute walk which was not bad at all but so nice of him to have still offered.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, July 7, 2014
Dear Guest,

Thanks for your kind comments about our hotel and our staff. Our goal is to provide a clean, comfortable room, great amenities and the kind of personal service you would expect from a more expensive hotel. I’m pleased that we met that goal, and I hope you will return to stay with again when your travel plans bring you back to Oakland.

Sincerely,
Hotel Manager
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Marana, Arizona
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 23, 2014

The shuttle from and to the airport and location of this hotel is great. Rooms were fine. Great TV and internet. Although room was smoke free and had no odor the hallways did smell of smoke. Did not have a chance to eat the complimentary breakfast since we had a very early flight. Pizza delivery was available so that was very convenient for a dinner.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, July 7, 2014
Dear Guest,

Thanks for your comments about our airport hotel in Oakland. We’re very glad we met your needs. I do apologize that another guest’s inappropriate behavior created a smoke smell in the hallway during your stay. I hope you will stay with us again if your travel plans bring you back to this area. We look forward to serving you again.

Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

Very clean and well-organized hotel. I will return in the future, largely because of the convenience and hospitality shown by the competent staff. Best Western Plus is a new and worthwhile find on my travel itinerary.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, July 7, 2014
Dear Guest,

Thank you so much for your kind comments. I’m glad you’ve found us! We take great pride in this hotel and are glad our efforts are showing in the clean, comfortable, convenient and hospitable environment we’re creating. We look forward to having you back with us again whenever your travel needs bring you to the Oakland airport area.

Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 17, 2014

I wasn't sure what to expect from a hotel so close to the airport but we were rather please. Very courteous, helpful and professional staff. We got a free upgrade to a King suite, which was a very comfortable and clean room. The bed and pillows were awesome which led to a very good night's sleep! :) Overall, if I ever find myself in Oakland again I wouldn't hesitate to stay at this BW Plus again.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, July 7, 2014
Dear Guest,

Thanks so much for these overwhelmingly kind comments. We’re striving to provide the best experience in the Oakland airport area, and I’m glad our efforts are making a difference. I hope your travel plans will allow you to return to us soon because it is a true joy to serve customers who like the combination of comfort and value we provide.

Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Airport Inn & Suites

Address: 170 Hegenberger Loop, Oakland, CA 94621-1326
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Oakland
#9 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Inn & Suites 2.5*
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Also Known As:
Best Western Plus Airport Hotel Oakland
Best Western Plus Airport Inn And Suites
Oakland Best Western
Best Western Oakland

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