We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location convenient to airport - Needs cleaning” 2 of 5 stars
Review of BEST WESTERN PLUS Airport Inn & Suites

Save Saved
You added BEST WESTERN PLUS Airport Inn & Suites to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
BEST WESTERN PLUS Airport Inn & Suites
2.5 of 5 Hotel   |   170 Hegenberger Loop, Oakland, CA 94621-1326   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Low Rate, Guaranteed
Ranked #8 of 47 hotels in Oakland
sacramento, ca
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great location convenient to airport - Needs cleaning”
2 of 5 stars Reviewed June 18, 2013

Great location if you want to be close for an Oakland airport flight. The significant drawback was the cleanliness. Both the room and the hallway carpets were worn, stained and appeared dirty. It appears that they updated their lobby - but stopped at the hallway leading to the rooms. We have stayed at a few Best Westerns before and hadn't experienced a facility that was so worn out. If you are flying out of Oakland, there were several other hotels on the same vicinity - Holiday Inn Express, a Marriott, Red Lion. We will try one of those next time.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern05603, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, June 18, 2013
Dear Catherine,

Let me start out by saying, we pride ourselves on the cleanliness of our hotel. I can assure you that we have taken steps to correct the soiled hallway carpet you have mentioned. Please understand that we have regular scheduled carpet cleaning at our hotel quarterly. One of the biggest compliments from our hotel guests, is the cleanliness of our property. Please contact me at the hotel as I would personally love to speak with you, and discuss your concerns. Thank you,

Jay Patel
General Manager
Best Western Plus Oakland Airport
510-633-0500 ext. 421
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

224 people have reviewed this hotel

Traveler rating
    77
    83
    38
    16
    10
See reviews for
77
64
11
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Clovis, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2013

The hotel was very nice and convenient to the Oakland ballpark. Nice breakfast included in the price. The rooms were clean and well kept. We had four adults in the room with two full size beds and were very comfortable.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Retired Traveler
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 12, 2013

We few into the Oakland airport and stayed here for the Rolling Stones concert at the Oracle. They have 24 hour free shuttle service from the airport and to the BART station at the Oracle. This meant we didn't have to rent a car. We took BART into San Francisco to site see and didn't have to pay for parking. There were lots of people staying at the hotel going to the concert, so plan to leave early. The shuttle had to make a number of runs. I think this is a great inexpensive alternative to staying in San Francisco.

The hotel is in a warehouse area, but with the free shuttle; it's location is not a problem. The hotel and rooms were clean. The rooms were nice size and the staff was very helpful.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doncaster, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 29, 2013

Stopped at this hotel twice in April and May and on both occasions we were met by very pleasant staff, hotel has clean rooms and nice and comfy beds. On the down side no restaurant and you would have to have a car to go and find some were to eat. From this hotel it takes about one and a half hours to get too san francisco, that's driving to oak lads port and using the ferry which is 45 min trip.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawaii
Top Contributor
98 reviews 98 reviews
30 hotel reviews
Reviews in 49 cities Reviews in 49 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed May 25, 2013

Altho this hotel seems to get very mixed review, we were quite surprised and delighted when we stayed here overnight before a flight the next morning. We returned our rental car and then called them for pick up from the car rental facility. Our room was a king suite and it was very large, comfortable bed, large desk and hook-up for our laptop, and great sofa and chair area as well. It is an industrial area outside the hotel and no view, but inside was good. Also includes a full breakfast in the morning with eggs, sausages, do it yourself waffle maker, cereal, juice and coffee. Altho we didn't use them, we saw an area with computers and printers if needed. The front desk was very pleasant and helpful and also told us they would shuttle us to area restaurants and also pick us up after. Since there is little in the area, that is a nice amenity to include for the guests. We would definitely stay here again before a morning flight.

Room Tip: We enjoyed the king suite.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California, Usa
1 review
3 of 5 stars Reviewed May 13, 2013

The hotel was very close to where we were parking for our trip and close to the airport. The hotel is in a gritty area but appeared safe and secure. Our card and self were safe at the end of the stay. The air conditioner blows directly on the bed. Was nice when we arrived and the room was 80 but quickly became cold and prevented deep sleep. Staff was helpful and again, we were safe.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to BEST WESTERN PLUS Airport Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Airport Inn & Suites

Address: 170 Hegenberger Loop, Oakland, CA 94621-1326
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Oakland
#9 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Inn & Suites 2.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Travelocity, Tingo, BookingOdigeoWL, Hotels.com, Priceline, Venere, Agoda and Otel so you can book your BEST WESTERN PLUS Airport Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Airport Hotel Oakland
Best Western Plus Airport Inn And Suites
Oakland Best Western
Best Western Oakland

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Airport Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.