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“Wouldn't stay here again.” 2 of 5 stars
Review of BEST WESTERN PLUS Airport Inn & Suites

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BEST WESTERN PLUS Airport Inn & Suites
2.5 of 5 Hotel   |   170 Hegenberger Loop, Oakland, CA 94621-1326   |  
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Ranked #8 of 48 Hotels in Oakland
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266 reviews from our community

Traveler rating
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    47
    18
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
London, United Kingdom
Top Contributor
63 reviews 63 reviews
39 hotel reviews
Reviews in 53 cities Reviews in 53 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 20, 2013

In the middle of an industrial estate, but convenient for OAK airport and the freeway. Short walk to Walmart shopping centre, a short drive to downtown Oakland - and a good base for the SF area. Comfortable and well-run hotel, spacious and well-equipped room (although the housekeeping was sometimes a bit haphazard). Indoor swimming pool, fitness centre, free wi-fi and parking. Very happy to recommend.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orangevale, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 3, 2013

Booked two rooms for a trip we were planning to Maui. On arrival was told that only one car could be kept on property for the duration of the trip. Second car had to be taken to a parking lot. Was not told before arrival that the pool was going to be down for scheduled maintance. My daughter was very unhappy. Had to call twice for pickup at airport. Guess they forgot. One good thing to mention, "cookies in lobby were good" First and only time I will stay at best western.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, May 26, 2014
Dear Guest,

We sincerely apologize that we did not meet your needs completely during your trip. We also apologize if there was any unfortunate confusion about the cars. We do what we can to make every guest happy and try to exceed customer expectations at every turn. If we failed you in any way, we apologize. I take personal responsibility and hope to be able to host you again some day. Our property is improving every day, and you’ll see change in attitude and quality if you visit us again.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington State
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 25, 2013

Stayed two nights in a king room with a jacuzzi tub. The room was fine, the service was excellent. Having the jacuzzi tub was great (albeit more challenging to get in and out of the shower). However, I needed the room as office space for my two days there and it worked less well for that. No desk lamp or overhead light there made for dim work. Restaurants for lunch and dinner are either a very long walk or a short drive to get to. Lots of restaurant delivery menus in the room, which I appreciated. But I'm a light eater and the minimum $15 charge was hard to rack up without ordering way more food than I wanted or could eat. If I needed just a place to sleep, I'd go back in a second. But for an office away from the office, I'll try someplace else next time.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 24, 2013

Myself husband and 2 teenage boys stayed here for one night as we were watching a basketball game at the nearby Colosseum it was a perfect location there was a free shuttle to the Bart station opposite that left every 30 mins and collected you after the game if you called ( although we had no phone so the guy came last every 30mins after 10 which was great although we found a phone in the Bart station) this meant we didn't have to drive and pay parking fees . beds were great and free breakfast a bonus only slight niggle was that the free WiFi only worked intermittently in the room. our flight out wasn't until late the next day so we went into San Francisco via the Bart train took 20 mins and cost 7.70 each we left our hire car parked at the hotel and collected it at the end of the day when returning to the airport.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Airport Inn & Suites

Address: 170 Hegenberger Loop, Oakland, CA 94621-1326
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Oakland
#10 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Inn & Suites 2.5*
Number of rooms: 76
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Also Known As:
Best Western Plus Airport Hotel Oakland
Best Western Plus Airport Inn And Suites
Oakland Best Western
Best Western Oakland

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