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“Felt unsafe!” 2 of 5 stars
Review of BEST WESTERN PLUS Airport Inn & Suites

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BEST WESTERN PLUS Airport Inn & Suites
2.5 of 5 Hotel   |   170 Hegenberger Loop, Oakland, CA 94621-1326   |  
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Ranked #8 of 48 Hotels in Oakland
Reno, Nevada
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
“Felt unsafe!”
2 of 5 stars Reviewed November 21, 2012

We felt very unsafe in this neighborhood...Once we arrived, from the people hanging around on the "back street" that this hotel is on to the person loitering by the front door, we did not feel comfortable doing more than staying in our room until the shuttle could take us back to the airport the next morning...No bar or restaurant, so we really had no other choice...However the room itself was clean and comfortable

Room Tip: Hotels closer in proximity to the airport (look on a map) would be much safer!
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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266 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
So. California
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 20, 2012

Near Oakland Airport with efficient shuttle service. Very handy to have washer & dryer on 2nd floor to use. Very disappointed that I wasn't able to use their long term parking. Got mixed messages from front desk.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apache Junction, Arizona, United States
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 16, 2012

We flew in late to Oakland and rather than inconvenience our loved one to pick us up so late, we opted to stay at The Best Western Plus Airport Inn and Suites in Oakland. We walked to baggage claim, called for the shuttle, turned around, grabbed our bag, walked out to the curb and the shuttle was there within 2 minutes. How great is that?
The check in process was quick and easy, the room was very well equipped, and the bed was very comfortable. If I had one complaint it was that the television is an old box kind and the channels weren't coming in reliably.
If we ever get back to Oakland, we will stay at this hotel.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goleta
Top Contributor
81 reviews 81 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 5, 2012

New hotel near Oakland Airport with shuttle service to the airport and the BART Station.
Hot breakfast with waffle maker and biscuits and gravy. The suite was spacious and easily accommodating two people working in the room on computers. The bedding is wonderful and upgraded.

The shuttle schedule has not been well worked out and was never on time over the 6 days of our stay.

Room Tip: BART Coliseum Station is brightly lit and many BART and Oakland police were visible. Taxis were alw...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 30, 2012 via mobile

Stayed in a King-bed room for one night since my husband and I had an early flight leaving from OAK. The free shuttle was excellent, on time and it's a less than 10min ride to the airport and a few minutes ride to the coliseum BART station.

The room was large with a sitting area. As with any hotel in this tier, rooms tend to feel a little outdated and smelled a little musty upon first entering (not a bad/dirty smell, more just from unuse and lack of air circulation. could also be from moisture since we were on the first/ground floor) but all in all the room/bed did feel clean and maintained.

Complimentary brkfst was very basic: selection of dry cereals, juices, yogurt, pastries/muffins/bagels/toast, and a waffle maker.

Would stay here again simply for the valur and convenience to the airport, especially if you just wanna be in the area for an early flight.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 21, 2012

We were staying here for just one night before flying from Oakland. We arrived before the check in time to unload our bags before dropping of our rental car and were delighted that our room was ready. We were quite tired from a long drive so didn't feel like venturing out to a restaurant so we were delighted with the selection of take out menus in the room. The room itself was very spacious clean and comfortable also.
The included breakfast was good too, great to set us up for the flight ahead. The shuttle driver to the airport was very helpful as were all the staff we dealt with.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reno, Nevada, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2012 via mobile

We booked this hotel for a trip to San Francisco because it was affordable, but I was pleasantly surprised by it! It took a while to find because there are three different streets with very similar names. The location isn't the best, but the hotel runs a shuttle to the airport and the Bart until 7 pm. Its close to the airport and the freeway so you get the expected noise. The hotel was very clean and well maintained and the staff friendly and helpful. We had a problem with our refrigerator and it was fixed within 10 minutes. The breakfast is very good. They have a nice variety, good coffee, and friendly attendants. There is plenty of parking and the front doors are key accessible at night. Overall I have had a great experience with this hotel. I would definitely stay here again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Airport Inn & Suites

Address: 170 Hegenberger Loop, Oakland, CA 94621-1326
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Oakland
#9 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Inn & Suites 2.5*
Number of rooms: 76
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Also Known As:
Best Western Plus Airport Hotel Oakland
Best Western Plus Airport Inn And Suites
Oakland Best Western
Best Western Oakland

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